What if the future of hotels lies in the balance between luxury and automation? In this episode, Matthias Beinlich, CEO of B'mine Hotels, reveals how his innovative hotel group is redefining the guest experience through cutting-edge technology and unique features like car elevators.

Key Takeaways:

• Discover how B'mine Hotels is leveraging AI to streamline operations and enhance guest interactions, including the surprising efficiency of AI-driven review responses.
• Learn about the integration of advanced technology in hotel operations, from PMS systems to digital guest journeys, and how these tools can improve both staff efficiency and guest satisfaction.
• Explore the unique concept of car elevators in hotels and how this feature not only differentiates B'mine Hotels but also caters to the specific needs of business travelers and MICE customers.