How is generative AI changing the way insurers work—and think?

In this episode, Matthew Grant sits down with Bob Pick, EVP Chief Information Officer at Tokio Marine North American Services and Group Deputy Chief Information Technology Officer for Tokio Marine Group, to explore the real-world impact of generative AI in the insurance industry.

From streamlining underwriting decisions to detecting fraud and automating operational processes, Bob explains how Tokio Marine is using AI to address both everyday challenges and complex, global demands. Balancing innovation with responsibility, the conversation sheds light on what AI can—and can’t—do for insurers today.

If you’ve ever wondered how generative AI works in practice, or what it means for the future of insurance, this episode offers clear and thought-provoking insights.

Key Talking Points:

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Bob Pick on LinkedIn to start a conversation!

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Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

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