In this episode, Robin Merttens sits down with Haris Khan and Arved Pohlabeln, co-founders of Novee, to unpack what’s broken in specialty underwriting — and how AI is finally in a position to fix it.
Having met as consultants at Deloitte, Haris and Arved kept encountering the same themes: overworked underwriters, inconsistent submissions, and transformation efforts that rarely made a real difference. That frustration turned into action. Today, they’re building Novee — an AI assistant designed specifically for underwriters, combining insight generation with targeted automation.
In this conversation, Haris and Arved share:
Why underwriting processes remain complex, fragmented and hard to standardiseWhat makes specialty submissions so variable — and why every case feels like an edge caseHow Novee delivers value in two ways: by surfacing better risk insights and automating manual tasksWhy underwriters are embracing AI tools now — not resisting themWhat it takes to get live in weeks, not months, with meaningful valueThe real-world impact of extracting information from unstructured submissionsHow they raised £1.6 million in seed funding and what they’re doing with itWhy verticalised AI is outperforming generic solutions in insuranceWhat it means to redesign underwriting interaction patterns — and why inbox to insight is the futureThe case for using AI before you fix your data, not afterSign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Describe the real-world challenges underwriters face when working with inconsistent, unstructured submissions.Define the concept of verticalised AI in the context of specialty underwriting and how it differs from generic AI solutions.List the specific ways Novee supports underwriters through both insight delivery and task automation.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 381 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.