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I recently had the opportunity to host a live SaaS Partnership Podcast with channel programs and enablement expert, Lana King. We discussed what SaaS companies really want from channel partners, what it takes to be successful, and how to create a better partner experience.Â
Here are just a few of the takeaways from my conversation with Lana:
At some point every company outgrows it’s partner program and even some of it’s partners. For ZoomInfo, that point came after concluding a very successful IPO during the height of the Covid pandemic. Katie Landaal, AVP Global Partnerships and Ecosystem at ZoomInfo, shares how ZoomInfo was able to revamp their partner program to make it more scalable and attract the right partner ecosystem. Â
Here are five things you can do to scale your partner business:
Building a partner ecosystem requires a substantial investment in your channel team and your partners. How do you know if you’re making progress? How can you measure the performance of your partner ecosystem with so many different partner roles and types?
Knowing what to measure and setting goals on those key performance indicators (KPIs) drives internal alignment on what’s most important, helps keep your executive team informed of progress, and highlights challenge areas that need to be addressed.Â
Here are 10 KPIs that you can track to measure your partner ecosystem performance. They fall into 4 main categories:
Partner Growth
• Overall partner revenue
• Partner originated revenue
• Focus partner revenue
Partner Contribution
• GSI revenue influence
• TAP influenced
• % opps partner delivered
Partner Satisfaction
• Partner Margin
• Partner NPS
Partner Success
• # Certifications
• Partner Delivery NPS
These are 10 ways to measure the performance of your partner ecosystem, as well as the effectiveness of your partner program. There’s one more measure, the most important of all…and that’s the overall growth of your company.Â
In celebration of summer vacations, I’m taking a break from our usual channel topics to share my story of sailing 1500 miles across the Atlantic Ocean. This is a replay of episode 60, A Sailing Journey Through Covid. Hear what it’s like to sail from the Virgin Islands in the Caribbean to Rhode Island in the middle of the global pandemic. This is my “little big one” with 5 crew and 2 captains, including my sailing hero, Tania Abei, the author of Maiden Voyage.Â
Wondering what role the three cloud hyperscalers, AWS, Microsoft, and Google can play in your partner strategy? Today I invite my fellow podcast hosts, Vince Menzione of the Ultimate Guide to Partnering podcast and Paul Bird of the Ultimate Channel Sales podcast, for a channel panel chat. We talk about the impact of hyperscalers on the partner ecosystem, why they are so important, and some things you need to know to be successful.Â
Here are some of key impacts cloud hyperscalers are having on partner ecosystems and what IT vendors can do toÂ
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