Bold Journeys Podcast
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Bold Journeys Podcast episodes

  • Lana King: What do Saas Companies Need from the Channel?

    I recently had the opportunity to host a live SaaS Partnership Podcast with channel programs and enablement expert, Lana King. We discussed what SaaS companies really want from channel partners, what it takes to be successful, and how to create a better partner experience. 

    KEY TAKEAWAYS

    Here are just a few of the takeaways from my conversation with Lana:

    • First, know why you want to attract partners. What do you want from them? Are you wanting partners to grow sales, do you want them to take on implementation or post sales support? It’s probably all three. 
    • Once you know what you want from partners, determine what you need to do to be effective with those partners. And make sure it’s aligned with your go-to-market strategy. 
    • Just because you build or rebuild your partner program, don’t expect revenue to come pouring in. It takes cross-functional buy-in and alignment internally to put everything in place to enable the partners to succeed.
    • Create a partner journey map, similar to a customer journey, to understand the partner experience at each step. 
    • Run transactional surveys, measuring and assessing partner experience at different touch points with partners along their journey. Create a baseline and ways to measure the effectiveness of any changes you make.
    • LINKS & RESOURCES
      • Connect with Lana on LinkedIn 
      • Learn more about the Cloud Software Association
      • Check out the SaaS Partnership Podcast
      • Lana King on Maintaining Partner Trust through Massive Change
      • Lana King on How to Drive Cloud Adoption in the Channel
      • The post Lana King: What do Saas Companies Need from the Channel? first appeared on Channel Journeys.
        43 min
      • Katie Landaal: Five Ways to Scale Your Partner Business

        At some point every company outgrows it’s partner program and even some of it’s partners. For ZoomInfo, that point came after concluding a very successful IPO during the height of the Covid pandemic. Katie Landaal, AVP Global Partnerships and Ecosystem at ZoomInfo, shares how ZoomInfo was able to revamp their partner program to make it more scalable and attract the right partner ecosystem.  

        KEY TAKEAWAYS

        Here are five things you can do to scale your partner business:

        1. Look at partner types you need to add, such as delivery partners, and push business to the ones who are providing the best customer experience.
        2. Look for technology partners who have a large customer base and complimentary technology that you can integrate with, along with the cloud providers who can host your technology and offer it on their marketplace.
        3. When introducing new partner types to your sellers, start with the one easy thing they can talk about, the one sales play, to get early wins. Expand from there, taking the crawl, walk, run approach. 
        4. Scale back and simplify elements of your program that aren’t providing a great partner experience. Get back to basics, simplify, remove complexity, and then build from there.  
        5. Apply as much efficiency and automation as you can, with a smart selection of channel technologies. Strip out any technology that is creating too much complexity. 
        6. LINKS & RESOURCES
          • Connect with Katie on LinkedIn 
          • Hear Darren Bibby on Five Ways to Scale Your Partner Business
          • With RAGBRAI’s 50th edition concluded, what’s ahead for the ride?
          • The post Katie Landaal: Five Ways to Scale Your Partner Business first appeared on Channel Journeys.
            42 min
          • Rob Spee: 10 Ways to Measure Partner Ecosystem Performance

            Building a partner ecosystem requires a substantial investment in your channel team and your partners. How do you know if you’re making progress? How can you measure the performance of your partner ecosystem with so many different partner roles and types?

            Knowing what to measure and setting goals on those key performance indicators (KPIs) drives internal alignment on what’s most important, helps keep your executive team informed of progress, and highlights challenge areas that need to be addressed. 

            KEY TAKEAWAYS

            Here are 10 KPIs that you can track to measure your partner ecosystem performance. They fall into 4 main categories:

            Partner Growth
            • Overall partner revenue
            • Partner originated revenue
            • Focus partner revenue

            Partner Contribution
            • GSI revenue influence
            • TAP influenced
            • % opps partner delivered

            Partner Satisfaction
            • Partner Margin
            • Partner NPS

            Partner Success
            • # Certifications
            • Partner Delivery NPS

            These are 10 ways to measure the performance of your partner ecosystem, as well as the effectiveness of your partner program. There’s one more measure, the most important of all…and that’s the overall growth of your company. 

            LINKS & RESOURCES
            • Connect with Rob on LinkedIn 
            • Hear Joe Golemba’s recommendations on KPIs for the Modern Partner Ecosystem
            • Listen to Josh Lewis: Driving Breakthrough Partner Performance
            • Learn more about the RAGBRAI bike ride across Iowa
            • The post Rob Spee: 10 Ways to Measure Partner Ecosystem Performance first appeared on Channel Journeys.
              14 min
            • Rob Spee: My High Seas Summer Sailing Adventure

              In celebration of summer vacations, I’m taking a break from our usual channel topics to share my story of sailing 1500 miles across the Atlantic Ocean. This is a replay of episode 60, A Sailing Journey Through Covid. Hear what it’s like to sail from the Virgin Islands in the Caribbean to Rhode Island in the middle of the global pandemic. This is my “little big one” with 5 crew and 2 captains, including my sailing hero, Tania Abei, the author of Maiden Voyage. 

              HIGHLIGHTS
              Our ride: Aphrodite – Swan 68
              A fiery sunrise to start the day
              Cobalt blue in the middle of the ocean
              Dolphins coming back to play
              The mysterious fogbow
              LINKS & RESOURCES
                • Find Rob on LinkedIn
                • Read more about Tania Abei and get a copy of Maiden Voyage
                • Listing to another sailing adventure, Sailing the Bermuda High in a Covid Low
                • Learn more about Offshore Passage Opportunities
                • The post Rob Spee: My High Seas Summer Sailing Adventure first appeared on Channel Journeys.
                  28 min
                • Channel Pro Panel: Impact of Hyperscalers on the Partner Ecosystem

                  Wondering what role the three cloud hyperscalers, AWS, Microsoft, and Google can play in your partner strategy? Today I invite my fellow podcast hosts, Vince Menzione of the Ultimate Guide to Partnering podcast and Paul Bird of the Ultimate Channel Sales podcast, for a channel panel chat. We talk about the impact of hyperscalers on the partner ecosystem, why they are so important, and some things you need to know to be successful. 

                  KEY TAKEAWAYS

                  Here are some of key impacts cloud hyperscalers are having on partner ecosystems and what IT vendors can do to 

                  • Cloud and Everything-As-a-Service technologies, along with consumer online shopping, have changed IT buying behavior. Customers aren’t looking to buy technology, they’re buying a solution to a problem. 
                  • IT infrastructure that used to take a week to set up can now be purchased at the click of buy button on a cloud hyperscaler marketplace.
                  •  Partnering with Microsoft, AWS, and Google on their marketplace not only gives you access to their sales organizations, but also their customers’ budgets. These three hyperscalers hold an aggregated $200 billion in customer cloud commitments they can burn down that commitment on partner solutions.
                  • Partnering with a cloud hyperscaler effectively is about co-marketing, co-selling, and co-innovating. 
                  • We’re in the infancy of generative AI, like we were twenty years ago with smart phones. Technology like Chat GPT being developed by the hyperscalers is going to change IT solutions and the partner landscape in ways we can’t even imagine. 
                  • With the rising success of the the hyperscaler marketplaces, distributors are evolving to find their place as in the ecosystem. They’re learning more and more to service delivery and being the ecosystem orchestrators.
                  • LINKS & RESOURCES
                    • Connect with Vince and Paul LinkedIn 
                    • Hear Rob chat with Vince and Paul about 2022 and 2023 Channel Trends
                    • Listen to Vince Menzione on How to Lead Partnerships in Uncertain Times
                    • Learn 3 Tips for Finding the Right Channel Partners with Paul Bird
                    • The post Channel Pro Panel: Impact of Hyperscalers on the Partner Ecosystem first appeared on Channel Journeys.
                      42 min

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