"I've read lots of self help books. This is the simplest. This is the best."

That's what Radio 2 DJ, Chris Evans, had to say about Michael Heppell's book, Flip It, a Sunday Times No. 1 best seller.

He's an international bestselling author and speaker, and in this podcast, you can absolutely see why. This episode focuses on customer service, something even The Shard, London, ask Michael's advice on getting right. He's inspiring, passionate and powerful, and he shares his insights on how you can get your customer service to a whole new level to future-proof your business. I know I'm biased, but this is an absolutely unmissable listen.

This podcast is brought to you by d&t advisory, helping you unlock the magic of your business, and sponsored by QuickBooks – helping UK small businesses stay on top of their finances.

For more The Carl Reader Show, follow me on social media @CarlReader.

James Sinclair started his business straight out of school at age 15. He's now the "Millionaire Clown" - the proud CEO of a £multi-million entertainment business empire.

We talk about the pains, high points and challenges he faced scaling his business up - and how he overcame them (and the "entrepreneurial curse") to get to where he is today.

From the social media platforms that work the best to personal brand and content marketing via relationship maintenance and Boris Johnson. This is a whirlwind chat that really gets into the core of scaling up a successful "feast and famine" business.

This podcast is brought to you by d&t advisory, helping you unlock the magic of your business, and sponsored by QuickBooks – helping UK small businesses stay on top of their finances.

For more The Carl Reader Show, follow me on social media @CarlReader.

With over 25 years of running his own businesses, entrepreneur and international speaker Warren Cass has experienced huge success and tasted the bitter pill of failure.

He's a straight talking guy with a no-nonsense but patiently wise style. In this podcast, we focus on effective communication and influence, and how strategic development of these is the key to successful business relationships. We share stories of screwups, discuss business vs personal branding and the power of words. Warren firmly believes we live in times of significant change. He explains to stay ahead of the curve, we need to understand the game.

This podcast is brought to you by d&t advisory, helping you unlock the magic of your business, and sponsored by QuickBooks – helping UK small businesses stay on top of their finances.

For more The Carl Reader Show, follow me on social media @CarlReader.

Former Chairman of ASOS, MD of Amazon UK and T-Mobile and on the board of AO - Brian McBride is a true heavyweight of the UK business and tech worlds.

In this special Bulletpoint Business episode, he shares his insights on how businesses can stay relevant in a rapidly changing environment.

He talks about Darwin, identifying and facing threats, refining customer propositions, why it's better to disrupt than be disrupted and how the most important thing is to keep the customer central to it all.

"Make the customer's life better, simpler, cheaper." Wise words from an impressive business leader. Enjoy.

This podcast is brought to you by d&t advisory, helping you unlock the magic of your business, and sponsored by QuickBooks – helping UK small businesses stay on top of their finances.

For more The Carl Reader Show, follow me on social media @CarlReader.

I hate "hacks". They never work.

The ones in this podcast do though, because they're not hacks, they're actual things I've tried and tested in my own business, life and career.

Nothing in here is rocket science, but they work. Magnify your productivity - optimise your time - achieve more.

(explore of 4 Hour Work Week (Tim Ferriss) and a couple of other books, plus my own experiences working out what works best)

"Every business has a story - they just don't always realise what it is."

Business journalist heavyweight Jon Card has written for almost every national newspaper. Specialising in business, enterprise, media and technology, Jon writes regularly for The Times, The Daily Telegraph and The Guardian, and there really isn't a lot he doesn't know about dealing with the media...and what many entrepreneurs do wrong.

Businesses know there are great benefits to gaining coverage in the media - the difficult bit is the "how". In this podcast, we talk how to do it right, storytelling, photoshoots, his life in media land and much more.

This podcast is brought to you by d&t advisory, helping you unlock the magic of your business, and sponsored by QuickBooks – helping UK small businesses stay on top of their finances. For more The Carl Reader Show, follow me on social media @CarlReader.

"Start from a blank piece of paper, make it a success." - Kiki (Kiki Kirby Coaching) and I cover a lot of ground in this interview.

From comedy to cancer, personality profiling and life challenges, Kiki's positive vibe is impossible to crush, no matter what gets thrown her way (and she's no stranger to loss and hardship).

We talk support, transformation, inspiration, learning, getting the most out of careers and much more. Big focus on hiring the right people and the lesser-known ways to select them that nearly everyone overlooks. Enjoy!

This podcast is brought to you by d&t advisory, helping you unlock the magic of your business, and sponsored by QuickBooks – helping UK small businesses stay on top of their finances. For more The Carl Reader Show, follow me on social media @CarlReader.

How’s the communication in your business?

A team of 4 has 6 “lines of communication”. A team of 12 has 66. A team of 50 has 1225 lines of communication. The key to exponential growth is overcoming exponential complexity.

Realising this made me and my leadership team completely reorganise our team & how they work – find out how we did it (and how you can use the lessons we’ve learnt in your own business) in this Unlocking the Magic episode.

Meet The UK's #1 Demotivational Speaker

Mike might claim to be the ultimate in LinkedIn "influenza" knobhead characters, but actually he's one of the most awesome people I know.

In this podcast, we talk about why his staff hate him, why he's got a new name, the multi-million dollar sale of his business - and the smartest thing he did from the start to make sure he got there.

This podcast is brought to you by d&t advisory, helping you unlock the magic of your business, and sponsored by QuickBooks – helping UK small businesses stay on top of their finances.

For more The Carl Reader Show, follow me on social media @CarlReader.

I’m not exaggerating when I say bestselling business author Mike Southon is one of my inspirations in business - and indeed even in life.

That isn’t the kind of praise I dish out lightly.

I absolutely loved this chat with the serially-successful “Beermat Entrepreneur”, where we talk about how to turn a good idea into a great business, his journey to success and what he’s learnt along the way – oh and we touch on cat litter, too ;)

This podcast is brought to you by d&t advisory, helping you unlock the magic of your business, and sponsored by QuickBooks – helping UK small businesses stay on top of their finances.

For more The Carl Reader Show, follow me on social media @CarlReader.