In this episode, Bill Betts chats with Diana Horvath, a grooming salon owner and the author of The Awakened Pet Groomer. Together, they explore something that many groomers struggle with – how to set healthy boundaries with clients and avoid burnout.

Diana shares her personal story of how she got into grooming, and how over time she realised that constantly trying to please everyone was taking a toll on her mental health. She explains how she started setting clear boundaries in her business – and how that not only improved her work-life balance but also made her business more enjoyable.

Bill and Diana talk about how self-awareness and honest reflection can help groomers make better decisions about the types of clients they take on, how they run their diary, and how they communicate clearly and kindly with customers.

If you’ve ever felt overwhelmed by client demands, or struggled to say no – this episode is for you.

💬 Key Takeaways

• Burnout is real. You can’t give your best if you’re constantly giving too much.
• Boundaries help everyone. Clear rules mean better relationships with clients and less stress.
• Know what you want. Build a business that fits you, not what everyone else expects.
• People-pleasing leads to problems. It’s okay to say no and protect your time and energy.
• Personal growth matters. The more self-aware you are, the stronger your business will be.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/