10 CLICKS TO REACH A LIVE AGENT AT USCIS Here’s how to escape from Emma, the pesky USCIS virtual assistant, and chat with a live agent at USCIS about your immigration case: I recorded a video about this several months ago, but the USCIS website has changed since then. So, here we go: First, Google “Ask Emma" Click on the link that says "Meet Emma" Next, click on the pop-up box that says "Need Help? Ask Emma” in the top right hand corner of the web page Type "Infopass appointment" into the box and click SEND Click on "Make an Infopass Appointment" When asked to "Briefly Describe the reason for your appointment," type “Expedite request” Next, when asked to select the category that best describes your question, click "Connect to Live Chat” Then either click on “Live Chat” or, for Spanish, “Conectar con Chat en Directo en Español Finally, when asked if you have an application or case on file with USCIS, click “Yes” if you have one Then just enter your USCIS receipt number, and you should be connected with a live agent at USCIS, most of whom are very nice. This is Joseph Bovino, US immigration and business attorney. Good luck, and follow for more. #uscis #askemma #immigration #immigrationlawyer #usciscase #fyp