In this episode, Jeannette speaks to Lisa Fitzell who is an international businesswoman who has worked in the travel industry for 33 years. Lisa is the managing director of Elegant Resorts. She shares what she has learned while working in several countries and rising through the ranks with some of the best brands in travel such as Lunn Poly, TUI, STA Travel, Stella, Austravel, Diethelm and Elegant Resorts.
Her and Jeannette discuss how reaching burnout and nearly dying from meningitis fundamentally changed the way Lisa approaches her life and career. Lisa grabs every opportunity. She explains how to do this without burning out, the role of mindset, mentors and never giving up on your goals. Lisa shares her thoughts on how to build a strong team, develop your future leaders and continually improving what you do.
KEY TAKEAWAYS
- Love what you do but be careful to not let your job totally define you, so you get out of balance.
- Repeat clients and being recommended is the recipe for success for any business
- As a leader, you need to let go a bit and trust your team. You can´t do it all.
- Really look after your people. Investing in their wellness will pay for itself.
- Say yes when you are offered opportunities, you can use the skills you already have to work everything out and learn new ones.
- You do not have to have been to university to be able to succeed and grow.
- Treat every company you work for as if it is your own.
- Imposter syndrome is a big issue, you have to recognise it in yourself and work to eliminate it.
- Invest time in looking after yourself. If you don´t you will burn out and not be able to be there for your family and colleagues.
- Never feeling good enough can be incredibly damaging, so you need to watch out for this and be kind to yourself
- When things go wrong, e.g., COVID-19, look after your customers. Doing so builds loyalty and brings them back to you later.
- Having a good network of friends helps you in many ways.
- Create headspace for yourself. Take the time to switch off. Walking or yoga are good for this.
- Drop the guilt as a working mum and cut yourself some slack
- Find a morning routine that sets you up for the day.
- Don´t be afraid to move fast in business. Perfection does not exist, so there is no point in planning everything to the eighth degree.
BEST MOMENTS
‘Getting your repeat clients and being recommended, that's the recipe for any good business to grow’
‘You only live once, so don´t ever turn anything down´
‘Really look after your people, and they'll thrive as a result of it’
VALUABLE RESOURCES
Brave, Bold, Brilliant podcast series
ABOUT THE HOST
Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 25 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development.
Jeannette is a down to earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams.
CONTACT METHOD
https://www.jeannettelinfootassociates.com/
YOUTUBE
LinkedIn
Facebook
Instagram
ABOUT THE GUEST
Lisa Fitzell is an international businesswoman with over 33 years experience in the travel industry. Lisa has worked for some of the best known brands in travel ranging from Lunn Poly, TUI, STA Travel, Stella, Austravel, Diethelm and Elegant Resorts. Lisa is truly passionate about the travel industry and has worked in a wide range of business types from tour operating, to destination management companies and retail in the UK, Asia, North America and Australia.
Lisa loves creating an environment that drives business excellence, continuous improvement and teams that excel and continue to grow and develop.
CONTACT METHOD
Liza Fitzell LinkedIn
Elegant Resorts Instagram
Elegant Resorts Facebook
lisa.fitzell@Elegant resorts.co.uk
PODCAST DESCRIPTION
Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big’ international business to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true’ to yourself is the order of the day.
Travel, Bold, Brilliant, business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfoot