We continue our series on effective presentations. We'll share our top 10 common mistakes people make while presenting and how you can avoid them to give you a better chance of people receiving your message. Topics

• 00:00 Welcome and introductions
• 03:17 Presenting in edit mode
• 06:44 Doing demonstrations poorly
• 11:25 Turning your back
• 15:39 Lack of practice
• 18:58 Reading the slides to the audience
• 21:22 Lack of confidence and energy
• 24:07 Turn off notifications
• 27:23 Mistakes with virtual presentations
• 29:24 Mistakes with hybrid (in-person and remote)
• 33:28 Boring PowerPoints
• 38:04 Starting and ending late
• 40:55 Contact information
• 41:23 Outro and outtakes

Links

• Certified Master Architect/Certified Technical Architect programs
• Contact Julian Mills: [email protected]

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ServiceNow may not be the first thing you think of when you hear the words "Open Source". Have a listen because my guests will tell you how you can share work and contribute to open source projects using your favorite platform. Topics

• 00:00 Intro and welcome
• 02:48 Hacktoberfest overview
• 04:55 Things to work on
• 12:08 Getting started
• 16:55 Prior projects
• 18:11 Your own new ideas
• 19:39 Contact info
• 20:14 Outro
• 21:06 Outtakes

Links

• Git Repo: Code snippets
• SNDevs Slack
• Git Repo: Instance Scan Checks
• Digital Ocrean Hacktoberfest page

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There are many ways you can elevate your visibility and build your brand in the ServiceNow ecosystem. Creating, blogs, videos, meetups, podcasts, webinars, presenting at conferences… and my guest on this episode sets a great example. Topics

• 00:00 Welcome and introduction
• 03:30 How Dhruv got his start
• 05:34 Favorite thing built on ServiceNow
• 09:35 Typical day for Dhruv
• 12:12 Th secret to Dhruv's superpower
• 14:12 Dhruv's meetups, podcast, and more
• 21:10 How ServiceNow changed Dhruv's career
• 26:23 One thing Dhruv would like to see changed
• 29:20 The highlight of Dhruv's career so far
• 31:19 Words of advice to new developers
• 38:00 Contact info
• 38:20 Outro

Links

• LinkedIn

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We've got a new developer advocate on the team. Here's a chance to get to know him better.

Topics

• 00:00 Welcome and introductions
• 15:39 Earl when he's not working
• 17:56 Board games
• 20:19 Being a developer advocate
• 22:42 Mentorship
• 27:40 Biggest influence
• 28:42 Words of advice to new developers
• 30:41 Outro

Links

• LinkedIn
• Twitter
• Email: [email protected]

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Automated Test Framework is your key to reducing the time it takes to do major upgrades and deployments. But what do you REALLY know about ATF? I've got Daniel Draes to help. Topics

• 00:00 Welcome and introductions
• 08:11 ATF Overview
• 08:57 What ATF can and cannot test
• 12:13 Customer feedback
• 13:20 The payoff of investing in ATF
• 16:10 Skills needed to implement ATF
• 18:28 Structuring your tests
• 20:09 New features in Rome
• 23:06 Best practices
• 24:19 Roadmap
• 25:46 The process to go from customer idea to product release
• 27:01 Daniel's contact info
• 27:25 Outro

Links

• LinkedIn
• Email: [email protected]

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Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have been around for several releases - so what's new in the Rome release? I've got the person who can tell us in this episode of Break Point. Topics

• 00:00 Welcome and introduction
• 03:54 Flow Designer
• 10:00 IntegrationHub
• 13:00 Introspection
• 16:01 OpenAPI Support
• 18:57 Single platform
• 21:44 New in Rome
• 24:11 Process Automation Designer
• 27:18 A couple last things
• 29:39 On the roadmap
• 37:31 Takeaways
• 39:11 Contact info
• 39:51 Outro

Links

• LinkedIn
• Email: [email protected]
• All ServiceNow Podcasts

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The ServiceNow Rome release is now available in early access! Join me as I talk to Adam Stout, Director of Product Management on the hottest platform features for developers. Topics

• 00:00 Welcome and introductions
• 04:16 Adam’s Favorite Rome feature
• 06:07 Flow Designer
• 07:45 ATF
• 09:23 Source Control
• 10:55 CLI
• 15:15 UI Builder
• 20:00 Process Automation Designer and Playbooks
• 23:14 Enablement
• 25:09 IntegrationHub
• 30:22 Adaptive authentication and security
• 34:26 The one thing
• 38:12 Contact info
• 38:35 Outro

Links

• Break Point: Command Line Interface with Chiarng Lin
• Adam on ServiceNow community
• More ServiceNow Podcasts
• @adamstoutnow

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Demand for ServiceNow developers is high. That means you don't always have time to work on some of the smaller projects that business users need. That's when it's time to look at the citizen developers.

Topics

• 00:00 Welcome and introductions
• 07:49 Why start a citizen developer program
• 12:54 Avoiding shadow IT
• 14:33 One development platform
• 15:55 Low-code capabilities are for everyone
• 16:41 A look at ServiceNow's citizen dev program
• 18:34 Some example apps and opportunities
• 21:18 Tips for working together
• 22:48 What have we learned
• 28:14 How a customer would launch a citizen dev program
• 31:52 Consider licensing
• 32:27 Where to find out more
• 33:00 Get in touch
• 34:00 Outro

Links

• Now Learning: ServiceNow Citizen Developer Advanced Skills
• Developer Portal: ServiceNow Application Developer Learning Plan
• Now Learning: Getting started with ServiceNow Citizen Developer Training
• Developer Portal Home Page
• LinkedIn
• Community Blog: Democratizing development with Citizen Developer training

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Regardless of your technical expertise, sooner or later you're going to be asked to do a presentation - and preparation is the key to success. Before you reach for PowerPoint, there are a few things you need to know. Topics

• 00:00 Welcome and introduction
• 10:39 Preparation is key
• 13:24 Key considerations
• 14:34 Know your audience
• 17:52 Know your outcome or purpose
• 20:12 Time management
• 22:39 How much practice
• 24:22 Longer presentations and flexibility
• 27:55 Time management planning
• 28:55 Planning for the venue - virtual
• 33:54 In-person venues
• 37:00 Technology prep
• 40:15 Presentations are integrations
• 42:43 Contact info and sign off

Links

• Integration Series
• Email: [email protected]
• CMA Program

Lists mentioned

• What might they already know about the topic?
• Virtual venues:
• The venue set up: theater, classroom, horseshoe, round tables, conference tables
• What is their typical role?
• Audience interaction: chatting and muting?
• Have a technology plan
• How experienced are they?
• Bandwidth for you and the viewer
• Who is your audience?
• Rehearse! Rehearse! Rehearse!
• Keep it short and remember to take breaks
• What language do they understand?
• Audience connections? Mobile?
• Tailor the room to be most effective
• How senior are they?
• Deck only or demo? Videos?
• What is the purpose of the presentation?
• Know your technology before presenting
• What motivates them?
• Watch the clock!
• In person presentations

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Move over GlideRecord, there's a new API in town that's taking the ServiceNow developer community by storm. Join Peter Bell as he talks about all things GlideQuery and find out why all the cool kids are adopting it. Topics

• 00:00 Welcome and introductions
• 06:31 The genesis of GlideQuery
• 09:59 Failing is a first class feature
• 14:05 Product status
• 16:12 What about rebuilding it in Java?
• 20:05 Advantages of GlideQuery
• 23:49 Deep dive into GlideQuery objects
• 30:53 Performance
• 35:46 Advice to getting started with GlideQuery
• 38:46 Roadmap
• 42:47 Contact information
• 43:46 Outro

Links

• SN Devs
• Email

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