Break Point

Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have been around for several releases - so what's new in the Rome release? I've got the person who can tell us in this episode of Break Point. Topics

• 00:00 Welcome and introduction
• 03:54 Flow Designer
• 10:00 IntegrationHub
• 13:00 Introspection
• 16:01 OpenAPI Support
• 18:57 Single platform
• 21:44 New in Rome
• 24:11 Process Automation Designer
• 27:18 A couple last things
• 29:39 On the roadmap
• 37:31 Takeaways
• 39:11 Contact info
• 39:51 Outro

Links

• LinkedIn
• Email: [email protected]
• All ServiceNow Podcasts

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The ServiceNow Rome release is now available in early access! Join me as I talk to Adam Stout, Director of Product Management on the hottest platform features for developers. Topics

• 00:00 Welcome and introductions
• 04:16 Adam’s Favorite Rome feature
• 06:07 Flow Designer
• 07:45 ATF
• 09:23 Source Control
• 10:55 CLI
• 15:15 UI Builder
• 20:00 Process Automation Designer and Playbooks
• 23:14 Enablement
• 25:09 IntegrationHub
• 30:22 Adaptive authentication and security
• 34:26 The one thing
• 38:12 Contact info
• 38:35 Outro

Links

• Break Point: Command Line Interface with Chiarng Lin
• Adam on ServiceNow community
• More ServiceNow Podcasts
• @adamstoutnow

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Demand for ServiceNow developers is high. That means you don't always have time to work on some of the smaller projects that business users need. That's when it's time to look at the citizen developers.

Topics

• 00:00 Welcome and introductions
• 07:49 Why start a citizen developer program
• 12:54 Avoiding shadow IT
• 14:33 One development platform
• 15:55 Low-code capabilities are for everyone
• 16:41 A look at ServiceNow's citizen dev program
• 18:34 Some example apps and opportunities
• 21:18 Tips for working together
• 22:48 What have we learned
• 28:14 How a customer would launch a citizen dev program
• 31:52 Consider licensing
• 32:27 Where to find out more
• 33:00 Get in touch
• 34:00 Outro

Links

• Now Learning: ServiceNow Citizen Developer Advanced Skills
• Developer Portal: ServiceNow Application Developer Learning Plan
• Now Learning: Getting started with ServiceNow Citizen Developer Training
• Developer Portal Home Page
• LinkedIn
• Community Blog: Democratizing development with Citizen Developer training

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Regardless of your technical expertise, sooner or later you're going to be asked to do a presentation - and preparation is the key to success. Before you reach for PowerPoint, there are a few things you need to know. Topics

• 00:00 Welcome and introduction
• 10:39 Preparation is key
• 13:24 Key considerations
• 14:34 Know your audience
• 17:52 Know your outcome or purpose
• 20:12 Time management
• 22:39 How much practice
• 24:22 Longer presentations and flexibility
• 27:55 Time management planning
• 28:55 Planning for the venue - virtual
• 33:54 In-person venues
• 37:00 Technology prep
• 40:15 Presentations are integrations
• 42:43 Contact info and sign off

Links

• Integration Series
• Email: [email protected]
• CMA Program

Lists mentioned

• What might they already know about the topic?
• Virtual venues:
• The venue set up: theater, classroom, horseshoe, round tables, conference tables
• What is their typical role?
• Audience interaction: chatting and muting?
• Have a technology plan
• How experienced are they?
• Bandwidth for you and the viewer
• Who is your audience?
• Rehearse! Rehearse! Rehearse!
• Keep it short and remember to take breaks
• What language do they understand?
• Audience connections? Mobile?
• Tailor the room to be most effective
• How senior are they?
• Deck only or demo? Videos?
• What is the purpose of the presentation?
• Know your technology before presenting
• What motivates them?
• Watch the clock!
• In person presentations

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Move over GlideRecord, there's a new API in town that's taking the ServiceNow developer community by storm. Join Peter Bell as he talks about all things GlideQuery and find out why all the cool kids are adopting it. Topics

• 00:00 Welcome and introductions
• 06:31 The genesis of GlideQuery
• 09:59 Failing is a first class feature
• 14:05 Product status
• 16:12 What about rebuilding it in Java?
• 20:05 Advantages of GlideQuery
• 23:49 Deep dive into GlideQuery objects
• 30:53 Performance
• 35:46 Advice to getting started with GlideQuery
• 38:46 Roadmap
• 42:47 Contact information
• 43:46 Outro

Links

• SN Devs
• Email

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Our ServiceNow CEO, Bill McDermott, has a key principle that states "Trust is the ultimate human currency". But as a developer, how do you establish and build that trust – especially if you're new? I've got someone here who can help. Topics

• 00:00 Welcome and Introduction
• 03:20 Trust is the ultimate human currency
• 05:19 The experienced developer
• 10:05 Virtual vs. in-person
• 12:44 The new developer
• 16:19 Common mistakes
• 19:21 When you lose trust in someone else
• 22:19 Rehearsal
• 26:02 Takeaways/Contact info
• 26:53 Outro

Links

• Email [email protected]
• Shellie on LinkedIn

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Sarah Toulson is a ServiceNow Developer at Glidefast, mother of two, and has made the transition from a non-IT career. Join me for an interesting discussion with Sarah on this episode of Break Point. Topics

• 00:00 Welcome and introduction
• 03:35 Challenges of transitioning from a non-IT career
• 05:44 Where Sarah sees herself in the future
• 09:05 Example challenges of goverments
• 11:56 Design is not an after  thought
• 16:37 User centric design
• 22:53 Sarah's sons
• 25:30 Selfie at DragonCon
• 28:15 One thing Sarah would change in the platform
• 31:48 Words of advice for someone getting started
• 32:43 Contact info
• 33:08 Outro

Links

• LinkedIn

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Developers need more than technical skills to have a successful career. Dan Bolena joins me for a discussion to undertand the best way to communicate with executives. Join us for some fun examples and important tips you won't want to miss! Topics

• 00:00 Introductions
• 05:15 Topic overview
• 06:09 The first thing to know
• 09:28 Using visuals on slides
• 10:34 Bad example of a verbal status update
• 12:46 The problem-solution-value model
• 14:42 Better example of a verbal status update
• 15:57 Breakdown of the status example
• 17:01 The triangle
• 21:55 Relating this to written communications
• 24:43 An example email
• 28:12 Breakdown of the email
• 30:25 Summary
• 31:47 A challenge
• 32:55 Contact info
• 33:57 Closing

Links

• Career Tools podcast
• LinkedIn

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Jason McKee, Director of Developer Evangelism joins me again to talk about all things CreatorCon 2021. We'll look at what's new, what's interactive, what's recorded, some fun sessions, and things you just don't want to miss. Have a listen! Topics

• 00:00 Welcome and introduction
• 03:02 What is CreatorCon
• 03:39 Some fun projects
• 05:08 The schedule of events
• 07:11 Live sessions
• 07:58 This year's highlights
• 11:24 Evolution of ServiceNow Development Panel
• 13:54 Breakout sessions
• 14:46 More interactive sessions
• 16:11 Fun sessions
• 19:02 New features of the registration site
• 20:59 What is Jason looking forward to?
• 21:57 How to get in touch with Jason
• 22:15 Outro

Links

• Jason on LinkedIn

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2021 Developer MVP Ashley Snyder joins Chuck to talk about how ServiceNow found her, what it has meant to her career, her favorite feature, and a few laughs along the way. Have a listen. Topics

• 00:00 Introductions
• 05:01 ServiceNow found Ashley
• 06:00 Where Ashley finds help
• 06:52 How ServiceNow impacted Ashley's career
• 07:43 Becoming a specialist
• 09:40 Ashley's Favorite feature
• 12:24 Ashley's super hero story
• 14:50 Funnest thing ever built
• 16:28 First Knowledge
• 19:22 Looking forward to CreatorCon 21
• 22:07 One thing to change
• 23:36 Ashley's dream job
• 24:24 Contact Ashley
• 24:49 Outro

Links

• Ashley's Blog
• LinkedIn

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