Breakthrough SaaS Growth

Voice of the Customer should do more than collect feedback. It should improve decisions, customer experience and commercial outcomes.

Dana Alvarenga joins Jason Noble and Jason Whitehead to explain how to build and grow an effective VoC programme.

You’ll learn how customer insight connects Customer Success, Education, Advocacy and Marketing and how stronger feedback practices support retention, expansion and customer value.

Connect with Dana on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

SaaS growth does not come only from acquiring new customers. Existing customers need relevant marketing that helps them engage, adopt, expand and advocate.

Kristi Faltorusso joins Jason Noble and Jason Whitehead to explore customer marketing.

You’ll learn how it differs from acquisition marketing, how Marketing and CS should work together and how customer communication can become a stronger post-sales growth engine.

Connect with Kristi on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

Customer communities can help users learn, connect and achieve more value from the products they use.

Ben Winn joins Jason Noble and Jason Whitehead to explore the role of community in Customer Success and customer-led growth.

You’ll learn how communities support education, advocacy and customer insight and what SaaS companies need to consider when using community to improve adoption, retention and expansion.

Connect with Ben on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

Customers cannot achieve complex outcomes through the work of the CS team alone. Product, Sales, Support, Services and leadership all influence whether value is realised.

Harini Gokul joins Jason Noble and Jason Whitehead to explain why Customer Success is a team sport.

You’ll learn how cloud businesses coordinate around customer transformation and how trust, privacy, ethics and security affect long-term customer outcomes.

Connect with Harini on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

Acquisition can produce growth but customer value determines whether that growth lasts.

Markus Rentsch joins Jason Noble and Jason Whitehead to explore customer value-led growth and why SaaS companies need to align around meaningful customer outcomes.

You’ll learn how value influences retention, expansion and advocacy and what leaders can do to build a more durable customer growth model.

Connect with Markus on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

Scaling Customer Success is not simply a headcount challenge. It requires the right operating model, processes and engagement strategy.

Kristi Faltorusso joins Jason Noble and Jason Whitehead to explore what happens when customer value gets lost during growth.

You’ll learn how CS, Support and Consulting can work together and how scalable Customer Success supports retention, advocacy and revenue growth.

Connect with Kristi on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

High-performing Customer Success organisations do more than manage accounts. They create measurable customer value, reduce churn and contribute to sustainable growth.

Alex Farmer joins Jason Noble and Jason Whitehead to explore what separates strong CS teams from average ones.

You’ll learn how to prioritise as the organisation scales, improve struggling accounts and connect post-sales work to retention and expansion.

Connect with Alex on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

Complex organisations create more stakeholders, systems and opportunities for Customer Success ownership to become unclear.

Irit Eizips joins Jason Noble and Jason Whitehead to explain how leaders can design and implement CS strategies in these environments.

You’ll learn how playbooks, processes, data and technology should work together and how executive alignment supports scalable retention, expansion and customer value.

Connect with Irit on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

Data shows what happened but stories help customers and internal leaders understand why it matters.

Aaron Jones joins Jason Noble and Jason Whitehead to explore how storytelling can make SaaS value more visible.

You’ll learn how to combine evidence and narrative, strengthen customer engagement and use customer stories to align teams around adoption, retention and business outcomes.

Connect with Aaron on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn

Customer Success has grown rapidly but many companies still lack a systematic way to scale it and demonstrate commercial impact.

Philipp Wolf joins Jason Noble and Jason Whitehead to discuss the state of the CS industry.

You’ll learn how customer data, product usage insight and CS platforms can improve prioritisation, retention and lifetime value and where technology still needs a stronger operating model.

Connect with Philipp on LinkedIn

🌐 Visit Breakthrough SaaS Growth:

https://breakthroughsaasgrowth.com/

Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses.

#ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn