Communication is key. No honest conversation is one-sided. You've all heard of The Golden Rule, but what about The Platinum Rule? In this episode, Heather explains that using The Collaborative Way® as a tool in the workplace can equip everyone with the skills they need to work through difficult issues, instead of them leading to misunderstanding, resentment, and failure. The awesome culture at Highpoint only exists because of the trust and transparency supported amongst every employee. Tune in to see how you can apply these principles to your every day life, in and out of the office. To learn more about Lloyd Fickett's model of mutual understanding, visit www.collaborativeway.com and learn more about Highpoint's Team Culture at www.hpigrp.com today! Thanks for listening y'all!