Brian King, President - Marriott International Caribbean and Latin America (CALA) thinks a great leader has more impact when leading from a position of influencing rather than authority. This is achieved by following the practice of listening and observing how others carry out their positions—from the front desk to finance: always being open to asking questions and learning from the experts. Listening and observing allows you to have a better understanding of the small and large things that impact your organization and allows for better decision making.