Do you know all the legal ins and outs of running your own product business? Today on the podcast, I'm joined by Clare Veal of Aubergine Legal, a freelance commercial solicitor, qualified for over 20 years who advises businesses on a range of commercial matters.
Clare is an expert in things law for e-commerce as well as lots of other areas. I seized the opportunity, and asked Clare all sorts of questions about everything including refunds, customer data, PCI compliance, terms and conditions and lots more.
Clare was so patient, and answered everything, and shared lots of valuable resources and information.
It’s a great episode to listen to whatever stage you are in of your business, as you can check that you are fully covered and compliant. As Clare explains, the majority of us will be compliant and we will be doing everything right. And if we are not, there'll be a really simple fix for it. So this definitely isn't an episode to worry you!
If you have any questions after listening, please feel free to reach out to Clare, her contact details are at the bottom of these show notes.
Listen in to hear Claire share:
- An introduction to herself and her business (02:15)
- The areas that e commerce law covers (03:10)
- The five key pieces of legislation you need to know about (03:58)
- Laws to be aware of around your website and how customers purchase from you (05:08)
- Sorting out your terms & conditions (06:51)
- Things to be aware of if you are selling digital products, and copyrighting your work (10:46)
- Consumer rights to be aware of (12:49)
- Devising your refund policy (14:44)
- Data protection (17:39)
- What is classified as customer data (22:55)
- How you can legally use your customers’ data for marketing (24:41)
- The CAP code - what it is and what you need to know (28:50)
- PCI Compliance - what it is and what you need to know (30:32)
- Other pieces of legal information it is good practise to include on your website (33:11)
- Legal requirements when working with influencers (35:58)
- Trademarks (38:18)
- Business Insurance and Protection for Product Businesses (41:37)
- Why you need an accountant (33:21)
- Her main advice for product creators (44:21)
USEFUL RESOURCES:
Aubergine Legal Website
Aubergine Legal Facebook
Claire Veal Linked In
Cooling Off Periods: What’s a cooling-off period and how do I use it to cancel an order? - Which?
Refunds info: Accepting returns and giving refunds: the law - GOV.UK (www.gov.uk)
Data Protection Guidance: For organisations | ICO
The Cap Code: Advertising codes - ASA | CAP
Blogs from Aubergine Legal:
What legal documents do I need for my online business?
9 Legal Tips For Selling Online Courses
Terms and Conditions for Selling Content Online
5 Legal Considerations When Working With Influencers
What UK Businesses Need To Know About The UK Data Protection And Digital Information Bill (DPDI)
Further information:
- Sign up to Claire’s monthly newsletter to stay updated with legal developments in the legal world – especially in relation to online businesses, data protection, artificial intelligence, intellectual property and commercial contracts. Contact | Aubergine Legal
- If there are any follow-up questions please email Claire at [email protected].
- Claire offers all new clients a free 30 minute initial consultation – if you are interested you can submit the form on my Contact page: Contact | Aubergine Legal
- Aubergine Legal Free downloadable template for people selling Online Courses/Workshops Online T&Cs for Online Courses and Workshops
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If you enjoy this podcast, and you’d like to leave a tip, you can do so here: https://bring-your-product-idea.captivate.fm/support
Mentioned in this episode:
Amazon Made Easy is now open
My membership, Amazon Made Easy is now open.
It’s a membership for people who are selling on Amazon (or planning to) and want regular access to support, somewhere to ask questions and talk things through, and a bit of structure and accountability as they grow.
Inside, there are live Q&A calls, optional co-working sessions and a small, supportive community.