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Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland.

In this episode, I caught up with the wonderful, the one and only, Dana Chisnell. Now, we met a number of years ago when I was speaking at UX Scotland and had a great conversation at that time about design in government. I’m delighted today to continue that conversation on the show. We also speak about her time working on a tour of duty type of project for two years within the Obama administration, designing for comprehension and also, get some more sage advice from Dana about the early-stage design activities to do within an organisation of low design maturity. 

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Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland. I caught up with one of my favourite authors and design researchers recently, Kim Goodwin. Many of you will be familiar with her work, but for those of you who are not, Kim has written some fantastic articles and wrote the design design staple: How to Create Human-Centred Products and Services. A book that if you haven’t picked a copy up of, it’s still really relevant today, ten years later. We discussed the world of extending design systems within organisations, to decision systems to help steer the organisations towards more human-centredness. 

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Eva Penzeymoog is joining me on the show today. Eva is a lead designer for Eight-Light and is based in the windy city, Chicago. One of my favourite cities. We connected recently over Twitter after I became aware of her work that’s related to the interconnected relationships between smart devices and domestic violence. Now, we go into the contextual examples of how these so-called smart devices can be used to evoke various types of traumas. We speak openly about researching in and around people with trauma and how to protect yourself if you’re a designer and a researcher. Something that is a topic that is very close to my heart and something that I’ve actually spoken about publicly in the past. 

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In this episode, we really focus on what a service is and what a service is not.  Now, it might seem like a simple question, but the answer is not straight forward, as we discuss.  I have a copy of Majid’s book to give away.  To be in with a chance, make sure you’re on the This is HCD newsletter, so just go over to the website and sign up.  Anyway, let’s get straight into the conversation with Majid.  

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Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network.  I’m a service design practitioner and trainer based in Dublin City, Ireland.  Bringing design into organisations is hardly ever straightforward, it comes with its own unique set of problems.  In Bringing Design Closer, the podcast, we discuss with thought leaders around the world what has worked for them in enabling design revolutions to occur.  Today in the show, we caught up with Georgie Smallwood, CPO at N26, the Berlin-based challenger bank, on a mission to become the world’s first global bank.  

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Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network.  I’m a service design practitioner and trainer based in Dublin City, Ireland.  Bringing design into organisations is hardly every straightforward, it always comes with its own unique set of problems.  In Bringing Design Closer, the podcast, we discuss with thought leaders around the world, what has worked for them in enabling design revolutions to occur.  Whilst at the Leading the Product Conference in Stockholm recently, I caught up with Roman Pichler, widely considered to be an expert in agile methodologies and product management.

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Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD.  I’m a service design practitioner and trainer based in Dublin City, Ireland.  Today in the show, we caught up with Doug Powell who’s an award-winning designer with more than 30 years’ experience in a wide range of design disciplines and is currently the vice president of design at IBM in Austin, Texas.  We speak in great detail around what IBM looked like around Doug’s arrival, and what things that they did over the last six years to enable design centricity to occur inside Big Blue. 

We go into the ROI of design to help us all better understand how they enable the conversation at the leadership level to hire 1,500 designers across the organisation and the globe.  Doug speaks about the incredible leadership team that really champion design centricity at IBM.  Something that we all know is one of, if not the most important pieces in enabling any transformations to occur.  We cover off lots of other little areas in the conversation.  I really enjoyed it, so let’s get straight to it. 

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Hello, and welcome to Brining Design Closer.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.  Today, I caught up with Kate Dawson, a doctoral researcher from the NUI school of psychology in Galway Ireland.  Now, I actually stumbled across Kate’s work on This Morning, the UK TV show with Eamon Holmes and Ruth Langford.  In that episode, Kate was speaking about how we should maybe consider teaching about masturbation and porn as part of more open discussions around sex education and our bodies with children in school.

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Hello, and welcome to Bringing Design Closer.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.  Today, I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France.  We chat about all things GDPR related and run through a typical research scenario of gathering data as we research, storing that data and also deleting that data and all the implications from a GDPR perspective as we research.

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April 2nd, 2019: We are giving away a copy of Andre's book this Friday in our newsletter. Sign up to our newsletter to be in with a chance of winning it

Hello, and welcome to Bringing Design Closer on the This is HCD Network.  A very warm welcome to the very first episode of Bringing Design Closer. It’s a podcast dedicated in exploring the tactical and strategic things that work in enabling a design centricity to occur in organisations, businesses, and governments.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.

In this episode, we caught up with André Schaminée, author of a fantastic book: Designing with and Within Public Organisations.  In the episode, we discuss what are the biggest things that prevent local councils and governments from adopting design methods.  We ask, what makes the challenges of adopting deign in government unique. We discuss, what is a wicked problem?

We discuss, also, what are the tactical things that we can do to solve wicked problems?  Such as framing and reframing as a tactical tool. As being critical to the success of not only the project, but also the integrity of the methods themselves.

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