In this latest episode of Business Accelerator, host Alex Whitlock and co-host Jason Back unpack a brokers’ most powerful tool – trust.

As products become commoditised, clients choose brokers based on trust, not just rates. It’s an asset that’s hard to earn and yet easy to lose through poor communication or inconsistency.

In an age of information overload, trust is the true scarcity. Clients don’t need more data – they need judgement, integrity, and an advocate.

Focus on flawless communication and authentic social proof to build the asset that will truly set you apart.

In a mortgage broking industry where speed and service are paramount, lenders are constantly vying for broker attention. For Bankwest, the strategy isn’t about fleeting price wars – it’s a long game built on deep-rooted partnerships, significant technological investment, and an unwavering commitment to the broker channel.

In this episode of Broker Daily Spotlight, Ian Rakhit, general manager, home buying distribution at Bankwest, outlined how a lender with over 90 per cent of its flow coming from brokers is future-proofing its operations to meet evolving broker and customer demands.

A central theme of Bankwest’s strategy is leveraging technology not just for its own efficiency, but to directly empower brokers. Rakhit highlighted the dramatic evolution from the days of faxed applications to the current frontier of AI.

In a competitive market, Bankwest is betting that brokers will value a dependable, tech-enabled partnership built on three decades of trust, proving that in the game of third-party lending, relationships are just as important as rates.

The world of broking is in the midst of a seismic shift, moving at a pace unlike anything seen before.

As discussed in this latest episode of Finance Specialist, host Jack Campbell and special guest Jason Back, founder and director of Broker Essentials, promote a key message for brokers: adapt and integrate, or risk being left behind.

The catalyst for this conversation is the upcoming Broker Innovation Summit in Melbourne. This summit isn’t just about technology for technology’s sake – it’s a hands-on exploration of the practical tools – from AI-powered research assistants to advanced document collection systems – that are reshaping the broker’s day-to-day role.

A heated debate is brewing in the broker industry, sparked by the rising tide of AI and its potential to reshape the business development manager (BDM) proposition.

In the first episode of the refreshed Broker Daily Uncut, host Jack Campbell is joined by the usual co-host Alex Whitlock, as well as the latest addition – Eva Loisance, principal at Finni Mortgages.

The message to BDMs is clear: their expertise is safe for now, but the industry is changing. The most successful will be those who leverage new technology to enhance, rather than resist, the irreplaceable human touch they provide.

In the high-stakes world of broking, success is often celebrated with league tables and settlement volumes. But according to industry experts Jason Back and Alex Whitlock, the true secret to building a resilient, profitable business isn’t just found in the wins – it’s hidden in the failures.

In this episode of Business Accelerator, the team dives deep into the uncomfortable but crucial topic of business failures, saying that the most successful brokers are those who learn to spot, analyse, and rectify their mistakes quickly.

By learning to treat failures as valuable tuition payments, brokers can stop hiding their breakdowns and start fixing them – turning their biggest challenges into their most powerful advantages.

In a competitive market, the true mark of a successful broker isn’t just the number of loans settled – it’s the strength and depth of their client relationships.

While the residential mortgage will always be vital, the most progressive brokers are discovering a powerful strategy to future-proof their businesses: strategic diversification into SME lending.

This was the topic of discussion in this week’s episode of Finance Specialist. Here, co-host, Accendo Financials’ Trent Carter, noted that a broker might wait over four years for another transaction from a typical PAYG home owner. For an SME client, the next opportunity often arises within six months.

Diversification into SME lending is the strategic key to building a deeper, more profitable, and future-proof brokerage.

In this week’s episode of Broker Daily Uncut, the team prepares for the second leg of the Broker Innovation Summit, coming on 23 September in Melbourne.

The world of tech and AI can be daunting, but it presents massive opportunity for brokers, which is why events like this are crucial for dispersing some of the confusion.

Also touched on was the immense rise in investor activity, now outpacing owner-occupiers. The shift signals a confident return of investors anticipating a bull run.

From next week, Broker Daily Uncut will have a fresh new look with an industry expert joining the podcast.

With spring upon us, the real estate market is heating up, and brokers are gearing up for a vibrant selling season.

This period marks a shift from a buyer’s market to a seller’s market, driven by increased buyer demand and limited property supply. The dynamics of this shift present both opportunities and challenges for brokers and buyers alike.

This was the topic of discussion in this week’s episode of Business Accelerator, with host Alex Whitlock and co-host Jason Back, who is fresh off the back of being awarded Training and Development Program of the Year at the Australian Broking Awards.

The current market is characterised by an uptick in first-time buyer activity, spurred by government incentives aimed at assisting new entrants into the property market. Additionally, recent interest rate cuts have further fuelled buyer enthusiasm, making it an exciting yet complex time for brokers.

Brokers worldwide are diversifying into commercial and business lending, with the UK seeing a 26 per cent growth in its SME sector directly tied to broker activity.

In this week’s episode of Finance Specialist, hosts Jack Campbell and Trent Carter from Accendo Financial unpack the international parallels with Australia and ask if the local market is on the cusp of the same surge.

The discussion explores opportunities in business acquisitions, APRA’s plans to ease small bank regulations, and the Productivity Commission’s push for lower corporate tax rates for SMEs.

For brokers, these shifts highlight the need to stay flexible, seek out niches, and be ready to capture demand from clients expanding into commercial and business lending.

Australia’s spring property season is poised for a major surge, creating a ‘perfect storm’ of opportunity for brokers. A convergence of factors is set to drive unprecedented market activity. This was the topic of discussion in this latest episode of Broker Daily Uncut. Here, the team delves into the opportunities and challenges that await the tail end of 2025. Seasonal trends, coupled with low interest rates and ramped up government incentives, are helping flip the market and provide a lucrative period for brokers.