BSCAI

BSCAI

By BSCAIBusiness
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BSCAI episodes

  • COVID-19 Disinfection and Safety Course Aims to Help Frontline Cleaners Be Prepared
    BSCAI recently launched its COVID-19 Disinfection and Safety Course, a comprehensive educational tool for frontline workers. From worker safety to disinfection techniques, this new program is designed to make frontline workers feel secure, safe and prepared to tackle COVID-19. Steve Ashkin, president of the Ashkin Group and one of the designers of the course, sat down with Contracting Conversations to discuss the course and why it is more important than ever.
    In this episode, you will hear:
    - Materials covered by the course
    - Why frontline cleaners need to be empowered now more than ever
    - How education can help not only your workers, but your customers as well
    - Why—and how—building service contractors should advocate for cleaning for health vs. cleaning for appearance
    39 min
  • Leading Through Crisis—How Building Service Contractors Can Come Out of COVID-19 on Top
    COVID-19 has upended the way we do everything: From the way we work and learn to how we interact with others, the pandemic has pushed many of us to the edge. For building service contractors, the stay-at-home orders have put a dent in business-as-usual. That’s why Troy Hazard—author, speaker and businessowner—wants to inspire you to rise above it.
    Hazard is a keynote speaker at Contracting Success+. We sat down with him to discuss what it means to lead through crisis. In this episode, you will hear:
    - Things businessowners can do right now to help weather the COVID-19 storm
    - Identifying opportunities amid crisis
    - Using past crises to understand what works and what doesn’t
    - Adjusting your attitude to lift up your business and your customers
    22 min
  • The Hero Effect – Creating a Culture of Heroes at Every Level
    What does it mean to be a hero? For some, it conjures images of superheroes. For Contracting Success+ Keynote Speaker Kevin Brown, you don’t need to have a cape or super human powers to be a hero. For business owners and leaders, a hero starts with the power of positivity. Leaders should rise to challenges, face them head-on, and work on being the best versions of themselves at home and in the office.
    In this episode, you will hear:
    - Understand how to bring out the hero in yourself
    - Facing problems head-on
    - Using positivity and optimism to move forward—but not be blind to problems
    - Acknowledging how a home-work balance impact your ability to lead
    36 min
  • Giving Your Customers the Rock Star Experience
    Want to make your customers become devoted fans? Creating a one-of-a-kind customer experience isn’t rocket science, but it is a little rock-n-roll. Contracting Success+ Keynote Speaker Jim Knight sat down with Contracting Conversations to discuss what leaders can do—even amid a pandemic—to ensure their customers feel they’re getting the best service in town.
    If you’d like to hear more from Knight, be sure to join him at Contracting Success+ October 14, 15, 21 and 22.
    In this episode you will hear:
    - Common mistakes leaders make when it comes to customer service
    - How to refocus your brand and mission on innovation
    - Why company culture has a direct impact on the customer experience
    - Understanding what your customer need and how you can differentiate yourself from the rest
    36 min
  • A Generational Building Service Contractor Talks Changes, Growth in the Industry
    In this episode of Contracting Conversations, we sit down with Phillippe Mack, Canadian senior vice president of Bee Clean Building Maintenance. As a generational building service contractor, Mack has seen the industry grow and change in unique ways. He’s also located in Canada, and speaks to what businesses are seeing there versus their American counterparts.
    What you’ll hear in this episode:
    - How Canada’s unique labor laws impact building service contractors.
    - How family-owned businesses are strong in the Canadian building service contractor.
    - Why attracting a younger generation is important, even in a family business environment.
    - Technology’s role in modernizing family businesses’.
    29 min
  • Your Business and Technology: Why Cybersecurity is Essential
    For many small businesses, cybersecurity isn’t always top of mind. But as technology becomes more integral into our day-to-day lives, it should become an important part of a business, too.
    In this episode of Contracting Conversations, we sit down with William Velez, the Chief Information Officer at Harvard Maintenance. While it may not be top of mind for all building service contractors, Velez said cybersecurity is an essential part of running a business.
    In this episode, you will hear:
    • How innovative hackers have become in illegally accessing information
    • Why cybersecurity is integral in keeping not only your customers information safe, but your information as well
    • How cybersecurity builds trust
    • What legal ramifications are for having an inefficient cybersecurity program
    • How to start scaling a cybersecurity plan to fit your business
    23 min
  • BSCAI Member Advisory Builds Relationships for Life
    In this episode of Contracting Conversations, we sit down with Robert Stewart, CBSE, the BSCAI Director of Member Advisory. We discuss BSCAI’s newly invigorated Member Advisory program which aims to bridge the gap between mentor and mentees, and bring together peer groups to discuss issues they’re all facing.
    In this episode you will hear:
    • Information about the main programs of the BSCAI Member Advisory; including peer groups and mentor/mentee relationships
    • Requirements for being involved in the program
    • History of the BSCAI Member Advisory program
    • The benefits of joining a peer group
    • The benefits of mentoring and/or being mentored
    23 min
  • The Benefits of Ongoing Education for Your Staff
    In this episode of Contracting Conversations, we sit down with Michael Diamond, CBSE, owner and managing partner of Connecticut-based AffinEco LLC. We discuss his company’s involvement in the Certified Site Supervisor certificate program by BSCAI. The CSS is specifically designed to elevate on-site supervisors and members of the leadership team. Modules for this include in-depth looks at management and training, as well as best cleaning practices.
    Diamond’s company has put more than 30 people through the training. Especially I light of COVID-19, it’s been a great tool to help employees learn best practices from both a company and an industry perspective.
    In this episode, you will hear:
    • Specific components of the CSS educational program
    • Why Diamond and his company opted to look into the certificate
    • Why education is an important aspect of leadership
    • How CSS relates directly to COVID-19
    19 min
  • Human Resources and COVID-19: What BSCs Need to Be Doing Right Now
    In this episode of Contracting Conversations, we sit down with Claudia St. John, the president of Affinity HR—and official partner of BSCAI. An expert on everything human resources, St. John discusses some of the biggest questions weighing on BSCs in light of COVID-19.
    In this episode, you will hear:
    • How BSCs are dealing with worker’s comp issues in light of COVID-19
    • The importance of proper training and protection
    • Why it’s critical to record processes and communications with employees
    • The impact of PPP loans and employment
    • The future of human resources issues due to the impact of COVID-19
    49 min
  • COVID-19 Reopening: What One BSC is Doing to Get his Clients Back in Business
    As more states and communities begin reopening for business, it’s leaving many wondering what they can do to keep everyone healthy. For many, cleanliness is top of mind. Jerry Flug Jr., executive vice president and owner of Davis Professional Services, has taken a unique approach to help his clients prepare their spaces for reopening and helping them establish new processes going forward.
    In this episode, you will hear:
    • Tactics to help clients reopen their businesses
    • How to lean on other community leaders and business owners to package services together as a one-stop-shop
    • Understanding how to keep your clients and your staff safe
    • What the coronavirus can tell BSCs about cleaning schedules in the future
    25 min

About BSCAI

From the publisher's feed

The BSCAI podcast series, Contracting Conversations, will present new ideas, solutions, and tips for contract cleaning and facility services. Each episode will interview a different business owner, entrepreneur, industry leader, or subject-matter expert on relevant topics and current events. Topics in this series will cover the industry’s pandemic response, as well as industry dynamics impacting contractors, customer insights, company culture, business growth, leadership, professional development, and many more.