I am speaking today with Bill Benjamin, partner at the Institute for Health and Human Potential (IHHP), and an expert in emotional intelligence, performance, and leadership. Recently, Bill delivered a keynote address at the 2023 FOX Family Office & Wealth Advisor Forum in Chicago to some 130 FO professionals, which was very enthusiastically received.

Bill unpacks the concept of the “Last 8%” in human behavior and interactions and outlines the characteristics and implications of building and fostering a “Last 8%” organizational culture. He delves into the brain science that underlies this concept, and particularly the “amygdala hijack” phenomenon that most commonly gets in the way of achieving the right balance of human connection and social courage.

Finally, Bill emphasizes the importance of cultivating and demonstrating empathy and offers practical tools for bridging the “understanding gap” in human interactions and interpersonal relationships, which is critical to successfully building a high-courage, high-connection culture.

Please enjoy this illuminating, yet practical, discussion on one of the most relevant and consequential human capital topics affecting our industry.