September 05, 2024

Building a Legacy at Soccer Innovations: Jeremy Elder's Journey from 'Chief Everything Officer' to Business Innovator Part 2

45 minutes

In this episode of Chat By The Pitch, we sit down with Jeremy Elder to dive deep into the values that shape his leadership style and drive his success in the business world. From his father's lessons on being "low maintenance" to his grandfather's five P's of preparation, Jeremy shares personal anecdotes and hard-earned wisdom that every entrepreneur can relate to. Whether it's about turning a bad customer experience into a lifelong relationship or the importance of small details in running a successful company, Jeremy's stories are both inspiring and practical.

Key Talking Points:

Jeremy's upbringing and the influence of his father's teachings.

The significance of the five P's: Prior Preparation Prevents Poor Performance.

The role of empathy and humanization in business success.

Turning negative customer experiences into positive outcomes.

The value of transparency and honesty in business dealings.

Small business challenges and the rewards of sweat equity.

The impact of community engagement and word-of-mouth growth.

The importance of small details in maintaining high standards.

Tune in to Learn:

How to apply the five P's to your own business strategies.

The art of turning customer complaints into five-star experiences.

Ways to humanize your business for authentic customer connections.

Strategies for managing a small business with limited resources.

The importance of maintaining personal values in professional life.

Quotes from Jeremy:

"My dad always preached to me, 'Jeremy, you need to be low maintenance.'"

"Prior preparation prevents poor performance—my grandpa's golden rule."

"In the hardest of times, I see the most clear."

"I always put myself in the shoes of the customer."

"Being transparent is so much easier—I don't have to remember anything because it's just real."

"In small business, every chance you get to go above and beyond, you should take it."

"It's the little details that make the biggest difference."

"Sweat equity can earn you a place in any business."

"Humanizing your brand is a powerful way to connect with customers."

"The right word from the right person can change everything."

Connect with Soccer Innovations:

Instagram.com/soccerinnovations

Website: soccerinnovations.com/?ref=CBTP

Twitter: @ChatByThePitch

Instagram: @ChatByThePitch

Facebook: Chat By The Pitch

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#Leadership #SmallBusiness #CustomerExperience #Transparency #CommunityEngagement #HumanizeYourBrand #Entrepreneurship #BusinessGrowth #FamilyValues #SweatEquity

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By Ian Babcock

4.9

77 ratings