Michael Lanphear turned his one-man shop, AYS Plumbing & Rooter, into a multi-million-dollar business in two years. AYS stands for “At Your Service,” and they provide quality service all over southern California. Michael shares with Roland how he and his team superserve customers. He also talks about creating a winning culture, paying his team based on performance, and the importance of quality benefits. Spoiler: That’s key to his incredible growth. They also discuss flipping bad reviews, surprising hiring tips, and the Housecall Pro features AYS utilizes and appreciates the most.