Superpro Podcast

Julian Richards, owner of Those Tech Guys, shares how he’s grown his side gig while working as a cable technician into a powerful business. One key has been his willingness to simply discover the needs of customers and set out to meet them. The company has expanded its services to include TV mounting, home theater systems, security cameras, and smart devices. And they’ve even started manufacturing their own cables and mounts. Julian emphasizes the importance of hiring experienced techs, interacting with honesty, and being open to new opportunities. He also shares how to get solid reviews. 

In this Superpro Podcast episode, Melissa Arvizu, owner of Arvizu Commercial Cleaning, shares her journey of starting and growing her cleaning business. She started her business as a side hustle and eventually expanded into residential cleaning. Melissa emphasizes the importance of customer service and building trust with clients. She also highlights the benefits of using Housecall Pro, particularly online booking, which has helped her business grow. Melissa encourages other lady pros to use the available tools and technology to make their businesses stand out.

In this episode of the Superpro Podcast, Roland Ligtenberg interviews Dave Zeldin, owner of Dryer Vent Pros. They discuss the growth of Dave's business, the addition of air duct cleaning as a new service, and the challenges and scams in the industry. Dave emphasizes the importance of training and certification, finding a mentor, and using professional software like Housecall Pro. He also shares tips for new business owners, including the need for hard work and understanding the realities of entrepreneurship.

In this episode of the Superpro Podcast, host Roland Ligtenberg interviews Sammy Suggs, the business manager of North Myrtle Beach Heating and Air. Sammy shares the story of how the business was started by her husband's grandfather in 1976 and how it has evolved over the years. She discusses her role in managing the business side of things and the challenges she has faced as a female in the industry. Sammy also provides insights on dealing with rental properties and offers advice for other companies in similar situations. The conversation highlights the importance of using software like Housecall Pro to streamline operations and improve efficiency.

In this episode of the SuperPro Podcast, Roland Ligtenberg interviews Joshua Jaeger, the president of BDK Door Company. Joshua shares his journey in the garage door industry and how he acquired BDK Door Company. He also discusses his strategies for finding and hiring good employees, as well as his approach to onboarding and training. Joshua emphasizes the importance of accountability and the need to invest in learning and development. He also highlights the value of using Housecall Pro's marketing feature and pipeline management to grow his business.

Frankwin Hooglander, owner of Treasure Valley Solutions, shares his journey of starting a home automation company and the strategies he used to grow it. He emphasizes the importance of marketing through Google and building relationships with realtors and builders. Franklin also discusses the value of automation in streamlining business processes and improving customer experience. He highlights the benefits of using Housecall Pro and Zapier to automate tasks and shares his experience in helping other pros automate their businesses through his company, HSP Automation. Franklin emphasizes the importance of reading books and being part of communities to learn and grow as a business owner.

In this episode of the Superpro Podcast, Roland Ligtenberg interviews the family team of Tony, Jordan, and Tyson Martinez, who run State 48 Garage Doors in Arizona. They discuss how they started their garage door company, their strategies for growth and hiring, and their marketing tactics. They also talk about their experience using Housecall Pro and the importance of tracking and data analysis in their business. The Martinez family emphasizes the value of taking action, implementing new ideas quickly, and staying up to date with technology and marketing trends.

In this episode of the Superpro Podcast, Roland Ligtenberg interviews EJ from EJ's Appliance Repair. EJ shares his journey of starting his appliance repair business and the strategies he used to grow it rapidly. He emphasizes the importance of having a network of like-minded professionals and the value of using a comprehensive management system like Housecall Pro. EJ also discusses the power of customer reviews and the significance of handling one-star reviews effectively. He highlights the underrated feature of service plans and how they have helped him generate recurring revenue. EJ encourages business owners to embrace change and take big steps to achieve growth. EJ discusses his experience with selling in a non-slimy way and targeting middle to high-end clients who value peace of mind and a certain level of service. He praises Housecall Pro for the level of professionalism it has brought to his business and the progress he has seen in the software. EJ highlights the benefits of using Housecall Pro's expense cards and the time savings it provides. He also mentions the value of being a Super Pro and the credibility it brings. EJ emphasizes the various features of Housecall Pro that he finds valuable, such as the visual appeal of invoices, the user-friendly dashboard, and the ability to categorize jobs in the pipeline. He also mentions the benefits of online booking, financing options, and the marketing tools provided by Housecall Pro. EJ concludes by recommending the Appliance Alliance Group on Facebook and the resources provided by Service Alliance Group for small businesses.

“Hot Tub Cody” shares the journey of starting and growing his cleaning company Innovo Spa Services. It has become the largest hot tub management group in the Midwest. Cody highlights the value of specializing in a niche service and the benefits of targeting the short-term rental market. Roland and Cody hit on the challenges of finding and training employees and the need for continuous learning and adaptation as a business owner. Cody also shares his experience using Housecall Pro software and the importance of seeking support from online communities. He plans to expand his business nationally and potentially franchise it in the future.

Brent Colquitt, CEO of OC Tasker, shares the genesis of his smart home company. (Here’s a slight spoiler: Brent transitioned from working as a handyman to installing smart tech in Newport Beach.) He discusses the importance of focusing on high-net-worth individuals and providing excellent customer service. Brent also talks about strategies for hiring and training, including using a pay-for-performance model. Additionally, he highlights the value of Housecall Pro in automating and streamlining business operations.