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AI agents aren’t here to replace humans — they’re here to supercharge them.

In today’s episode of the AI Agents Podcast, host Demetri Panici sits down with Dikshant Dave, Founder & CEO of Zigment, an AI-powered agentic customer-journey platform helping businesses scale, automate workflows, and boost conversion rates without removing the human element.

We dive deep into the evolution of AI agents, how autonomy changed everything, the limitations of traditional chatbots, and why sentiment-aware agentic systems represent the next frontier of customer engagement and sales automation.

Whether you’re in SaaS, e-commerce, marketing, or AI development — this conversation will reshape how you think about AI in business.

Brought to you by Jotform — your productivity partner for smarter workflows.

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⏰ TIMESTAMPS:

00:00 – Intro: AI Agents ≠ Replacing Humans

01:15 – Meet Your Host & Show Overview

02:20 – Welcoming Guest: Zigment CEO Dikshant Dave

03:05 – How Dikshant Entered the AI Space

06:12 – The Problem That Sparked Zigment

09:10 – Why Traditional Chatbots Failed

11:45 – Autonomy: What Makes Modern AI Agents Different

14:05 – True Difference Between Support Bots & AI Sales Agents

17:00 – Can AI Agents Really Work as Part of a Team?

19:40 – Do AI Agents Replace Humans? The Real Answer

23:22 – Sentiment & Intent Detection Inside Zigment

27:10 – How Modern LLMs Enabled Better Emotional Understanding

31:04 – GPT-3.5 → GPT-4: The Big Jump

33:58 – When Reasoning Models Actually Matter

36:40 – Do Businesses Trust AI to Close Deals?

40:12 – Full AI-Driven Sales? Early Experiments

42:18 – Scaling Zigment to Millions in Revenue

45:51 – Biggest Technical & Product Challenges

49:20 – Multi-Channel Agents: Web, SMS, Email & Social

52:14 – What Keeps the Founder Awake at Night

55:20 – Zigment’s Long-Term Vision & Company Ethos

58:55 – Final Thoughts & Closing Messages

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