On this episode of Deployed: The AI Product Podcast, we sit down with Ben Kus, CTO of Box, to unpack how they built a secure, scalable AI platform within their enterprise content management system. Ben shares candid insights from Box's journey integrating AI capabilities while maintaining enterprise-grade security for sensitive customer data. Learn practical strategies for evaluating AI quality without accessing customer data, building internal platforms that engineering teams want to use, and designing architecture that can evolve with rapid AI advances. Whether you're integrating LLMs into an established product or building new AI features, this conversation offers valuable lessons on balancing innovation with enterprise requirements. Join Ian, Co-Founder and CEO of Freeplay, for this in-depth discussion on scaling AI responsibly in the enterprise.

On this episode of Deployed: The AI Product Podcast, we sit down with Ben Kus, CTO of Box, to unpack how they built a secure, scalable AI platform within their enterprise content management system. Ben shares candid insights from Box's journey integrating AI capabilities while maintaining enterprise-grade security for sensitive customer data. Learn practical strategies for evaluating AI quality without accessing customer data, building internal platforms that engineering teams want to use, and designing architecture that can evolve with rapid AI advances. Whether you're integrating LLMs into an established product or building new AI features, this conversation offers valuable lessons on balancing innovation with enterprise requirements. Join Ian, Co-Founder and CEO of Freeplay, for this in-depth discussion on scaling AI responsibly in the enterprise.

Building Box's AI Platform: Enterprise Lessons in Scaling LLMs | Ben Kus, CTO of Box

Deployed is the podcast for people building AI products. With all the hype about AI over the past two years, it’s often been hard to discern what’s actually working. We started Deployed to share the real-world stories of the leaders, engineers, product &amp; design teams, and data teams who are building and running great generative AI products for their customers.&nbsp; In each episode we’ll dig into the journey to create these products, the impact they’re making for customers and the bottom line, and what it takes to make generative AI products successful. Our hope is to add a bit of signal in all the noise, and help you stay ahead of the curve when it comes to strategies and tactics that actually work in production. We’d love to hear from you, please reach out to us at <a href="mailto:team@freeplay.ai">team@freeplay.ai</a>. You can also learn more about what we’re building at Freeplay here: <a href="http://freeplay.ai">freeplay.ai</a>

Technology

Deployed is the podcast for people building AI products. With all the hype about AI over the past two years, it’s often been hard to discern what’s actually working. We started Deployed to share the real-world stories of the leaders, engineers, product & design teams, and data teams who are building and running great generative AI products for their customers.  In each episode we’ll dig into the journey to create these products, the impact they’re making for customers and the bottom line, and what it takes to make generative AI products successful. Our hope is to add a bit of signal in all the noise, and help you stay ahead of the curve when it comes to strategies and tactics that actually work in production. We’d love to hear from you, please reach out to us at team@freeplay.ai. You can also learn more about what we’re building at Freeplay here: freeplay.ai

Deployed is the podcast for people building AI products. With all the hype about AI over the past two years, it’s often been hard to discern what’s actually working. We started Deployed to share the real-world stories of the leaders, engineers, product &amp; design teams, and data teams who are building and running great generative AI products for their customers.&nbsp; In each episode we’ll dig into the journey to create these products, the impact they’re making for customers and the bottom line, and what it takes to make generative AI products successful. Our hope is to add a bit of signal in all the noise, and help you stay ahead of the curve when it comes to strategies and tactics that actually work in production. We’d love to hear from you, please reach out to us at <a href="mailto:team@freeplay.ai" rel="noopener noreferrer">team@freeplay.ai</a>. You can also learn more about what we’re building at Freeplay here: <a href="http://freeplay.ai" rel="noopener noreferrer">freeplay.ai</a>

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Building Box's AI Platform: Enterprise Lessons in Scaling LLMs | Ben Kus, CTO of Box

Building Box's AI Platform: Enterprise Lessons in Scaling LLMs | Ben Kus, CTO of Box

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