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Amelia Hernandez Osorio explores practical ways organisations can build lasting Copilot habits, strengthen internal communities and drive effective AI adoption. Amelia shares her journey through web technologies, SharePoint, cloud transformation and Microsoft 365 adoption, offering guidance on behaviour change, team enablement and identifying meaningful Copilot use cases that improve daily work. 

👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/798 

🎙️What you’ll learn      

• How to help teams build sustainable Copilot habits 
• How internal communities strengthen adoption 
• How to identify high value Copilot use cases 
• How to support behavioural change during AI transformation 
• How to structure training and sponsorship for successful rollout 

✅ Highlights   

• “Take a step at a time really to use Copilot.” 
• “How can I translate this into my daily work.” 
• “The idea is really to help people to stick with Copilot.” 
• “It is hard to stay on track of all the changes.” 
• “This internal community is amazingly important.” 
• “Find use cases that can be improved with Copilot.” 
• “You have the perfect unit when you work with teams.” 
• “Look for executive sponsor, but real executive sponsor.” 
• “Try to work not only down to top but also top to down.” 
• “Help people really embrace the tools in ways that make sense for them.” 

🧰 Mentioned     

• Microsoft 365 - https://www.microsoft.com/en-us/microsoft-365 
• Microsoft Teams - https://www.microsoft.com/en-us/microsoft-teams/download-app 
• Copilot - https://copilot.microsoft.com/ 
• Copilot Studio - https://www.microsoft.com/en-us/microsoft-365-copilot/microsoft-copilot-studio/ 
• Dynamics 365 Customer Service - https://www.microsoft.com/en-us/dynamics-365/products/customer-service 
• Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7 

✅ Keywords      
microsoft 365, copilot, adoption, teams, sharepoint, serviceNow, dynamics 365, training, community, cloud, automation, behaviour change

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith