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What happens when a mobile app becomes the only tool a field worker has to do their job—no manuals, no backup, just the device? In this episode, Jakub Bajla shares lessons from years of building mobile-first solutions for frontline workers. From offline-first design to modular tools like Forms+, Docs+, and Steps+, Jakub explores what it takes to deliver tech that performs in the toughest environments. Whether you're designing for remote teams, field service, or mission-critical operations, this episode is a masterclass in building for reliability, usability, and scale. 

🔑 KEY TAKEAWAYS
- ffline-first design is critical for field operations where connectivity is unreliable—Resco’s mobile solutions thrive in these environments.
- Resco’s evolution mirrors the Power Platform’s growth, transitioning from Dynamics-focused mobility to modular components for broader use cases.
- Forms+, Docs+, and Steps+ are powerful tools extracted from Resco’s platform, now available as standalone solutions for dynamic forms, PDF generation, and field knowledge sharing. 
- ISV partnerships with Microsoft are complex, often misunderstood, and require strategic clarity to navigate shifting structures and limited support. 

 🧰 RESOURCES MENTIONED
👉Resco – https://www.resco.net
👉 Microsoft Power Platform – https://powerplatform.microsoft.com
👉 Forms+, Docs+, Steps+ by Resco – Available via Resco’s Power Platform offerings 

Note: Since the recording of this episode, there have been leadership changes at Resco, and the PCF component strategy discussed is no longer active. The conversation remains valuable for its broader insights into mobile-first design and field technology. For the latest updates, please check Resco’s official website. 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith