Built to Last

Has the rise of the launch turned into the demise of turning clients into “Lifers”? We’ve become exceptionally great marketers and salespeople celebrating six and seven figure group program launches.

In order to keep up with such hyper growth, we’re guided to keep launching our group program every other month in order to hit the next level revenue goal.

There does come a time where monthly recurring revenue hits a ceiling despite how often a business is launching.

Because those clients are leaving out the back door. In fact, a client who is in a year long group program will decide within the first 90 days of being a client if they are going to renew or not.

To say there is a client retention opportunity right in front of us is a major understatement!

So let’s ensure you’re not making these 5 mistakes that are causing your churn rates to soar.

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In this insightful episode, we dive into the world of client success with our special guest, Shameca Tankerson, the founder and CEO of Shameca Tankerson International, one of the fastest growing companies in America. Just go check out the Inc. 5000 list and you’ll find out!

Shameca has accomplished remarkable feats, rapidly building her online education and coaching business with hundreds of clients while achieving unparalleled client satisfaction and impressive renewal, retention and referrals rates.

Join us as Shameca openly shares how she has built and leads a client-centric culture across her company, team, and client base.

Shameca is an extreme success mentor to the wealthy. She's a multi-million-dollar mentor for next level experts and coaches. Shameca breathes new life and direction into the most powerful, global influencers in the corporate and entrepreneurial world. She infuses you with the energy and powerful mentorship that takes millionaires – and those who are almost there – to whatever your next level is.

Connect with Shameca on all social media channels, her favorite is Facebook @ShamecaTankerson

Tune in to the Raise Your Game Podcast where Shameca talks about how you can stop playing small and raise your game.

HIGHLIGHTS:

05:09 - Shameca's background and how she's excelled at building community

09:20 - how to create mutual love, trust and respect

17:08 - buying for results but staying for community

26:30 - setting expectations and when

31:09 - maintaining balance when you're rapidly growing

42:12 - no one's teaching what not to do

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Incorporating a process to regulate your emotions and nervous system after a “performance high” will keep burnout, exhaustion, overwhelm, and lack of clarity at bay.

In this episode I’ll walk you through the process I follow after speaking engagements, recording podcast episodes, landing a new deal, or even how to come “back to center” at the end of a long day.

I’m no therapist, nervous system practitioner, hypnotherapist or trained “life” coach so I’ll simply share what works for me to self regulate, manage my emotions, and bring my state back to what I call “calm confidence” anytime I need to.

This practice has saved me from business burnout and overwhelm since recovering from adrenal fatigue, compromised thyroid and hormonal imbalance.

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Find out the top five components of a group coaching program that lead to a significant increase in client results and satisfaction.

When clients are happy and getting better results, there is an automatic elevation in the lifetime value of your client which directly impacts your profit.

In this episode Megan will reveal exactly how to do this from a business growth and client success perspective. 

To connect with Megan about working together, email: [email protected]

HIGHLIGHTS:

14:20 - ability to build community & what that is exactly

16:28 - having a stellar onboarding process

18:15 - having a client success plan

19:42 - review your curriculum with results & milestones in mind

25:00 - a couple ways to increase profits

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It’s one of those good problems to have. Until the hyper growth of your leveraged business model identifies where you must now turn your attention.

In this episode we revisit three key areas to shift and improve based on the hyper growth your business and leveraged programs are experiencing.

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For the past decade or so, exceptional marketing has been the Queen differentiator for coaches, online educators and leaders.

The hype, scarcity, urgency, list of bonuses, price increases, and glowing testimonials have vacuumed hundreds and thousands of well-meaning people into large scale programs. Many of who come out on the other side feeling duped and jaded.

The tides are turning and great marketing alone will no longer differentiate a brand, a business, or a “popular” program.

Client experience, student (adult) learning, personalization, culture, and accommodating various learning/processing styles is going to be the next big differentiator for coaching and education based programs from now on.

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The onboarding process is a make or break moment for the success of your client, your program, and your ability to extend the client lifetime value.

It’s a huge component of the entire client journey, yet is one of the most undervalued components inside of coaching and education based businesses.

In this episode Megan dives into shifting your perspective on the critical role onboarding plays in the life cycle of your client. She’ll also reveal a few key elements to incorporate into your onboarding flow that will maximize and optimize client success, satisfaction, and loyalty.

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Earning one million dollars a year doesn’t make your problems go away. In fact, today’s guest hit the 7-figure holy grail and while everything seemed to be going right, everything was also going wrong.

Krista Martin found herself zapped creatively, driven by worry, and misaligned from the very business she had spent a decade building from scratch.

She realized her approach to life and business needed a significant change. In this episode, Krista shares an honest account of her journey through multiple setbacks and finding her own creative reset.

Learn more about Krista Martin and if you’re at six figures apply for a strategy session at www.makeyourmark.com and be sure to grab your very own guide on How to Leverage Speaking to Fill Your Coaching Programs at www.makeyourmark.com/leverage

HIGHLIGHTS:

03:33 - getting to your first $1M in a year

12:44 - navigating a creative reset

27:37 - how business has changed AFTER the $1M mark

34:07 - advice for those getting close to or just past the million mark

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Did you know clients decide to stay in or exit a program within the first 0 - 90 days of starting? That’s right!

Clients aren’t waiting until the program is over or the contract is up…they are making their minds up during the onboarding process.

The onboarding process is absolutely the most overlooked by leaders in the coaching and e-learning space. Yet it’s arguably the most critical to your business growth and scale long term.

Client experience is the NEW WAY to the top of the leaderboard because your brand reputation hinges on what your clients say about your organization to others.

Tune into this episode where I’ll share with you exactly how to innovate and iterate your onboarding process and client experience.

If your company is generating between $1M - $3M annually check out our Reinvention Retreat happening August 18 - 20 at www.thewealthbuilderscollective.com

CONNECT WITH MEGAN:

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PLEASE SHARE WITH SOMEONE YOU THINK COULD BENEFIT FROM THIS EPISODE.

You made it this far and now it feels like you’re constantly slowing down to speed up. But you have bigger goals, you want to continue rapidly growing at the pace you’re accustomed to, and you want to keep the momentum that you’ve had up to this point.

Everyday it feels like another bomb is dropping, you feel overwhelmed, confused, and you have more team than ever but are working more than ever before.

You’re frustrated that team members are dropping the ball and are starting to see some real gaps in your business.

In your mind you’ve gotta keep going. Just like you always have because you have evidence that it has worked. But what if there is a better way?

What if there is a way to grow with less stress and overwhelm, with less frustration and a well oiled team? It does start with YOU!

HIGHLIGHTS:

04:24 - pay attention to your thoughts

06:45 - unclear communication and what to do instead

13:54 - too many meetings and side conversations

20:55 - being too involved and doing things they way they've always been done

CONNECT WITH MEGAN:

The Wealth Builders Collective Retreat

Join the Tribe of Legends Community

Website

Facebook

Instagram

LinkedIn