Today Eric and Riley discuss the difference between asking closed and open questions. While both are necessary the true gold in a conversation is mined by using open ended questions. They provide texture and context about how the team member thinks, what they value and who they are! It's a great way to connect with people. If their body language says otherwise you know to walk slowly through the crowd!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

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Today Eric and Riley share the exciting news that their organization just launched a rewards system that helps keep employees engaged and empowers them to choose what prizes they want! Earning points on Birthday's & Anniversaries to hitting key targets, our team can redeem the points they earn for exciting prizes or raffles! Pizza parties are one thing but this is some exciting stuff! Take a listen and let us know if you have any suggestions!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

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📱: ‪(608) 728-8103‬

We need to talk. Meet me in my office. HR has been invited to this meeting. These are all gut wrenching things your manager or boss might say to you. This episode Eric and Riley discuss how to have hard conversations with our people with opportunities. Set the standard, have consistent meetings and hold them accountable. The conversations might not get easier but they will become more natural. It's not what you say it's how you say it. Listen, learn and lead with us!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

📧: [email protected]

📱: ‪(608) 728-8103‬

It's tax time, W2s are being sent out and everyone is excited to get their refund. We want everyone to be successful and have the tools and resources to make good decisions. We work hard for our money! Listen as Eric and Riley chat with the Vice President of Illinois Bank & Trust, Kay Wadsworth, about some things to watch out for with your money especially during tax season!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

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📱: ‪(608) 728-8103‬

Today Eric & Riley dive into building habits and sticking to them so they are just like tying your shoes! They find that sometimes motivation and big ideas only get you so far. Shorter episode today but what are you going to do to take that next step into your healthy habit?

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

📧: [email protected]

📱: ‪(608) 728-8103‬

Today's episode Eric and Riley talk about how to handle poor attendance in your team. We've all heard the question when calling people in to work "Who's the manager?" While it's easy to place blame and talk about the one's who don't show up, why not motivate the team that did show up!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

📧: [email protected]

📱: ‪(608) 728-8103‬

Have a hard time connecting with your team? Small talk awkward? Today Riley and Eric break down how to connect with your team! It sounds cheesy but you can connect over topics as simple as the weather. Find out how by listening!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

📧: [email protected]

📱: ‪(608) 728-8103‬

Eric & Riley are back with level 2 of leadership! If you missed last weeks episode be sure to learn more about level 1 leadership.

This is the relationship level, where you really start to connect with your team. They stick around because they want to not because they have to. Learn to listen actively and observe!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

📧: [email protected]

📱: ‪(608) 728-8103‬

Eric and Riley discuss the John Maxwell Levels of Leadership and start to define what Level 1 Leadership really is and it's importance. Level 1 allows us the time to grow and develop ourselves to be the best leader and get to the next level which they will talk about next week! It's all about finding out what type of leader you want to be and using these Levels of Leadership to guide you will produce some crazy results! Stay curious about your growth and ask why!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

📧: [email protected]

📱: ‪(608) 728-8103‬

This episode is jam packed with practical tips on dealing with upset guests. Eric and Riley debrief the LCR concept. Listen, Connect and Resolve are our team's secret sauce when handling these types of feedback. Think about a time where this might be helpful with the kiddos too! Listen, learn and lead with us!

Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you!

📧: [email protected]

📱: ‪(608) 728-8103‬