"You will be offered opportunities. Take them, try things, do different things, challenge yourself and take yourself out of your comfort zone because that's how you learn."

Understand what your values are and what you stand for, and what you don't stand for. What's right for you? What's wrong for you? And what are you prepared to compromise on? Because this will guide you not only in your work life but also in your personal life. On staying relevant, Adam’s tips: ask for help, be really clear on your personal values, be flexible but don't compromise your principles, and be on time.

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"A tingle of fear is good because that's giving you the right knowledge that you're probably pushing yourself to where you'll grow and learn."

Brendan Dunne walks around with a set of post-it notes because, in his words, if it can't fit on the post-it note, it's probably not going to get done. This approach has served him well in his different leadership roles over his 20+ years at Allianz. His other piece of advice is to “make sure that you're not leaving your life behind because you spend a lot more time in your life than you do in your work.”

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"People said I was ambitious. I didn't see that in myself. I just had that thirst for understanding the industry."

Rebecca has advice for those seeking an insurance career: believe in yourself, trust that you can do it, be prepared to take chances, and keep your mind open to alternative views. She is also quick to point out that understanding AI will be fundamental to the future, whether they're in the industry now or thinking about joining.

Melbourne Insurance Professionals (LinkedIn Group)

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"For me, one of the real opportunities for us as an industry is to shape the future of Australian communities."

Scott  is not someone who believes that AI robots will take over all our jobs, but he thinks we will need to work differently in the future. Key to that will be our ability to learn to interact with people who have different personality types. 

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"If you see me on the weekends, it's not at your standard nightclub. It'll normally be at a youth centre or something along those lines."

Adopting the first of five children when he was 28 years old, Sam Ratcliff concedes it meant big changes in his life, particularly balancing his private life as a single parent and his career. That said, it also forced him to develop strong routines, and in his words, “Routine and rhythm lead to success.”

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"Ultimately, a leader is recognised by the outcome, not the path to how you get there."

Every successful career has a price tag attached. Nigel Fitzgerald discusses the impact that long hours have had, both positive and negative, on his work and personal life. He is the first to acknowledge that he is no martyr and chose that path even to the extent of declining to be the best man at a close friend's wedding by prioritising work commitments. He said, "I wouldn't deem it a work priority today. I'd be at the wedding!"

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"I think you deliver great results if you can develop a great culture".

David Leach attributes his success to six key aspects he has had to develop to add value in his CEO roles: Communication, Professional Relationships, Knowledge and Expertise, Tools, Time Management, and on-time delivery and attitude.

Based on his experience in other industries, he also believes that the insurance industry needs to develop a culture around innovation and have people on your team who are used to change and comfortable with a faster-paced rate of change.

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"Success comes when you proactively embrace and lead with integrity and passion."

Suzie White is a strong advocate for diversity and inclusivity. Having helped shape women's careers over many years, including her own, Suzie has made it her mission to foster, mentor, and support career growth for both women and men. 

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"Coming in with a really open mind and an eagerness to listen and learn has served me well, and it still does."

Prue Monument spent 20 years in government roles, but nothing could have prepared her for the profound impact of supporting Syrian refugees. This work deeply shook her confidence and worldview for a time. Reflecting on her journey, Prue credits her parents for instilling a sense of passion and purpose in her. She says, "They had a talent for encouraging us to pursue what we loved. I didn’t always know what I wanted to do, but I kept following what brought me joy."

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"That's one great thing about our industry: people will always give you the time no matter who they are, how high up they are or wherever they are."

Considering the enormous risk of purchasing a brokerage, Jonathan Lam didn't realise how many hats he would wear as a business owner, knowing that the buck had stopped with him. One significant advantage has been spending time with his young family and sharing the business with his wife. His advice: Back yourself in, work hard, and it will work out!

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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For enquiries, collaborations, or to suggest a guest: [email protected]