Business Made Personal

"People said I was ambitious. I didn't see that in myself. I just had that thirst for understanding the industry."

Rebecca has advice for those seeking an insurance career: believe in yourself, trust that you can do it, be prepared to take chances, and keep your mind open to alternative views. She is also quick to point out that understanding AI will be fundamental to the future, whether they're in the industry now or thinking about joining.

Melbourne Insurance Professionals (LinkedIn Group)

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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"For me, one of the real opportunities for us as an industry is to shape the future of Australian communities."

Scott  is not someone who believes that AI robots will take over all our jobs, but he thinks we will need to work differently in the future. Key to that will be our ability to learn to interact with people who have different personality types. 

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

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Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]

"If you see me on the weekends, it's not at your standard nightclub. It'll normally be at a youth centre or something along those lines."

Adopting the first of five children when he was 28 years old, Sam Ratcliff concedes it meant big changes in his life, particularly balancing his private life as a single parent and his career. That said, it also forced him to develop strong routines, and in his words, “Routine and rhythm lead to success.”

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-Website
Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]

"Ultimately, a leader is recognised by the outcome, not the path to how you get there."

Every successful career has a price tag attached. Nigel Fitzgerald discusses the impact that long hours have had, both positive and negative, on his work and personal life. He is the first to acknowledge that he is no martyr and chose that path even to the extent of declining to be the best man at a close friend's wedding by prioritising work commitments. He said, "I wouldn't deem it a work priority today. I'd be at the wedding!"

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-Website
Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]

"I think you deliver great results if you can develop a great culture".

David Leach attributes his success to six key aspects he has had to develop to add value in his CEO roles: Communication, Professional Relationships, Knowledge and Expertise, Tools, Time Management, and on-time delivery and attitude.

Based on his experience in other industries, he also believes that the insurance industry needs to develop a culture around innovation and have people on your team who are used to change and comfortable with a faster-paced rate of change.

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-Website
Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]

"Success comes when you proactively embrace and lead with integrity and passion."

Suzie White is a strong advocate for diversity and inclusivity. Having helped shape women's careers over many years, including her own, Suzie has made it her mission to foster, mentor, and support career growth for both women and men. 

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-Website
Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]

"Coming in with a really open mind and an eagerness to listen and learn has served me well, and it still does."

Prue Monument spent 20 years in government roles, but nothing could have prepared her for the profound impact of supporting Syrian refugees. This work deeply shook her confidence and worldview for a time. Reflecting on her journey, Prue credits her parents for instilling a sense of passion and purpose in her. She says, "They had a talent for encouraging us to pursue what we loved. I didn’t always know what I wanted to do, but I kept following what brought me joy."

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-Website
Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]

"That's one great thing about our industry: people will always give you the time no matter who they are, how high up they are or wherever they are."

Considering the enormous risk of purchasing a brokerage, Jonathan Lam didn't realise how many hats he would wear as a business owner, knowing that the buck had stopped with him. One significant advantage has been spending time with his young family and sharing the business with his wife. His advice: Back yourself in, work hard, and it will work out!

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-Website
Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]

"You're at work for a long time, so if you don't enjoy it, go and find somewhere else."

Discussing the varied roles in his working life, Mike Edmonds has always had a strong desire to win, whether swimming, rugby or playing in a pipe band. In this podcast, Mike says that one of his key learnings, as he has developed his career, is that, these days, “I'm probably a bit more measured than I once was. A little bit more patient than I once was”. 

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-Website
Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]

"I’ve always been motivated and largely happy at work."

Having seen the evolution of insurance claims for over 30 years, David Gow is still amazed at the education his role gives him. He cites one learning that he was unaware of: that Easter eggs are made all year round. He also notes the privilege of being able to assist people in their most difficult times. 

Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.

Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-Website
Join the conversation: Connect with us on https://bit.ly/bmp-LinkedIn
For enquiries, collaborations, or to suggest a guest: [email protected]