Business of Tech: Daily MSP News & IT Services Analysis

Mistral launched CodeStrollMamba and MathStroll, outperforming open-source models. OpenAI released GPT-4.0 Mini, a cost-efficient AI model, while Microsoft introduced Spreadsheet LLM for spreadsheet analysis. AWS unveiled AWS AppStudio for creating enterprise applications effortlessly.

Microsoft's checkpoint cumulative updates for Windows 11 aim to deliver smaller, faster updates through periodic cumulative updates and incremental binary differentials. The change is expected to reduce the size of monthly updates significantly. The episode also discussed a bug resolution impacting Windows Update automation scripts on Windows 11 systems. Admins can expedite the fix process through Known Issue Rollback and Group Policy setup.

The episode delved into the concept of managed service as software, emphasizing AI-powered services with high margins. It explored the evolution of managed services providers (MSPs) and the need for continual innovation to meet customer expectations. The discussion extended to the challenges of governing AI in government projects, highlighting the limitations faced by state governments in controlling generative artificial intelligence.

In closing, the episode encouraged learning from failed IT projects, aligning with business strategy, and fostering a culture of continuous improvement. It also touched on the transformation of MSPs over the years and the importance of talent acquisition, automation, and regulatory compliance.

Three things to know today

00:00 AI Landscape Update: Mistral, OpenAI, Microsoft, and AWS Drive Innovation with Specialized Models

03:51 Microsoft Introduces 'Checkpoint Cumulative Updates' for Faster, Smaller Windows 11 Updates

05:29 Managed-Service-as-Software: Leveraging AI for Scalable, High-Margin Service Delivery

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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We highlight the low adoption rate of enterprise-wide AI plans, with only 17% of businesses actively discussing and implementing AI strategies. The need for more robust strategic frameworks to integrate AI effectively is emphasized, as early adopters with clear plans stand to gain a competitive edge in the market.

The episode also covers updates on cybersecurity measures, with the White House urging federal agencies to request additional funding for enhancing the nation's cybersecurity defenses. The memo directs agencies to align their budget requests with the National Cyber Strategy and Implementation Plan, emphasizing the adoption of mature zero-trust architectures and minimum cybersecurity requirements for critical infrastructure sectors.

Furthermore, the U.S. Department of Labor has introduced new overtime rules impacting small businesses with salaried employees, requiring compliance with updated pay thresholds by 2025. The episode also touches on the temporary halt of net neutrality rules reinstatement by a federal appeals court, influenced by recent legal developments that may weaken the FCC's position.

Lastly, the episode delves into the market performance of Apple's Vision Pro headset, predicting a significant drop in sales and the suspension of work on a high-end model in favor of a more affordable release by 2025. Despite challenges in product sales, the Apple Vision Pro is recognized for its accessibility features benefiting users with disabilities. 

Three things to know today

00:00 Only 17% of Businesses Making Enterprise-Wide AI Plans, Tata Reports

03:00 Small Businesses Must Comply with New Overtime Pay Thresholds by 2025

06:27 Apple Vision Pro Sales Flop: Future Hinges on Affordable Model Release by 2025

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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New data is revealed showing the increasing prevalence of remote work among Americans, with companies embracing flexibility and hybrid work models. Unique equity grants with varying vesting schedules are becoming more common in the tech industry, offering companies a way to attract talent and save money. Additionally, a trial of a four-day workweek at a UK council showed promising results, including reduced staff turnover and improved worker mental health.

The episode also delved into recent cybersecurity incidents, such as a breach of AT&T call logs and cyber attacks on CDK Global and threats to the Paris Olympics. Despite these challenges, a survey revealed that managed services providers remain confident in their cybersecurity capabilities, with a focus on combating ransomware and malware. The importance of securing third-party integrations, enhancing cloud security, and preparing for high-profile event security was emphasized in light of these incidents.

Furthermore, advancements in AI were discussed, including the use of machine learning to predict disease risk and analyze medical data. Microsoft's Copilot AI and OneNote can now read and analyze handwritten notes, while the AI speech generator Vol-E2 can accurately reproduce human speech. These AI developments have significant implications for early intervention and prevention in healthcare, showcasing the potential of leveraging technology to improve patient outcomes.

The episode concluded by highlighting the importance of readiness and incident response planning in the face of cybersecurity threats. It emphasized the need for closer collaboration between the cybersecurity industry and managed services providers to protect small businesses effectively. The episode also encouraged audience engagement through questions and comments, inviting listeners to participate in the discussion on tech trends and developments.

Four things to know today

00:00 Remote Work Stability, Equity Flexibility, and Four-Day Workweek Benefits

04:01 AT&T Call Logs Breach, CDK Global Attack, and Paris Olympics Threats

05:36 Survey Highlights MSPs' High Cyber Confidence and Focus on Ransomware and Malware

06:44 AI Advances: Disease Prediction, Handwritten Note Analysis, and Speech Generation

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Consumers are pushing back against price hikes, leading companies like PepsiCo and Delta Airlines to consider value adjustments due to cooling inflation. Small businesses, particularly those with one to four employees, are facing revenue declines and profitability challenges, with the impending retirement of baby boomer owners expected to reshape the market in the coming years.

Secondly, Sobel delves into the skepticism surrounding generative AI, as highlighted in a research paper by Goldman Sachs. The paper questions the economic viability and transformative potential of generative AI, raising doubts about its ability to solve complex problems. Despite optimism surrounding AI, concerns about cost, reliability, and real-world applications persist, impacting investment decisions and stock market gains.

Furthermore, the episode emphasizes the importance of long-term planning and skill development in the tech industry. Data shows a trend of Mac owners holding onto their devices for longer, reflecting a shift towards sustainable hardware usage. Additionally, European tech companies are facing skill shortages in areas like artificial intelligence and cybersecurity, underscoring the need for upskilling and reskilling to ensure long-term success in AI strategies.

Lastly, Sobel advises IT service providers to focus on sustainable investments, client education, and the development of reliable and cost-effective AI solutions. Embracing hardware longevity, emphasizing high-margin services, and supplementing clients with necessary skills are key strategies for navigating industry shifts and ensuring long-term success. The episode concludes with a call to action for listeners to engage with the content, ask questions, and participate in the live show to stay informed about the evolving business of tech landscape.

Three things to know today

00:00 Inflation Cooling, Small Business Struggles, and Baby Boomer Retirements Reshape Market

04:07 Goldman Sachs, Enterprise Skepticism, and AI Hype: What’s Next for Generative AI?

06:54 Embrace Hardware Longevity: Focus on High-Margin Services and Skill Supplementation

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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One of the big topics discussed on The Business of Tech is data management and its relationship to data security, particularly in the context of AI technology. The guest, Yasir Ali, founder and CEO of Polymer, shares his journey from Wall Street to founding a platform focused on data loss prevention for SaaS and AI applications. He highlights the complexity and importance of data migrations, emphasizing the need for efficient tools like Movebot to streamline the process. 

Ali delves into the evolving landscape of data security, focusing on the shift towards tracking data in cloud SaaS applications and addressing potential data leakage. He emphasizes the need for organizations to adapt their security measures to protect valuable information residing within various business workflows and applications. The discussion highlights the challenges posed by the changing nature of data storage and sharing in modern cloud environments. The conversation then shifts to the role of AI in data governance and security, with Ali underscoring the significant impact of AI on data management practices. He explains how AI technology can enhance data classification, monitoring, and governance, particularly in the context of unstructured datasets and diverse data sources. The discussion underscores the critical importance of AI governance in safeguarding sensitive information and mitigating risks associated with AI adoption. 

Ali concludes by emphasizing the need for organizations to understand and classify their data assets effectively to leverage AI technologies successfully. He highlights the role of managed service providers in assisting organizations with data scans, risk assessments, and data classification to enhance security and enable AI-driven solutions. The episode provides valuable insights into the intersection of data security, AI governance, and the evolving data management landscape. 

 

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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The Kaseya Future of IT survey revealed a strong emphasis on AI and cybersecurity investments among IT service providers, with China leading in generative AI adoption. The report also emphasized the importance of automation and holistic solutions in IT management, indicating a shift towards integrated approaches.

Compliance Scorecard launched a strategic alliance program aimed at enhancing cybersecurity offerings for managed services providers, providing integrated tools and services to meet compliance standards. The program, featuring notable names in the channel, aims to create additional service offerings and recurring revenue streams for providers. This initiative reflects a standard engagement plan in the industry, highlighting the importance of such programs for service providers to stay competitive and meet client needs.

The episode also discussed the evolving role of consultants into managed services providers, offering end-to-end management of core business functions to address operational challenges. The managed services market is predicted to grow significantly by 2028, driven by the need to leverage AI, address cybersecurity threats, and navigate technological changes. The rise of managed services is expected to lead to flexible engagement approaches with consultants and strategic partners.

Furthermore, the episode touched on the transformation of marketing communications in the Echoverse, emphasizing omnidirectional communication and the need for marketers to shift towards guiding messaging. The discussion also highlighted the rise of shadow SaaS and AI usage in organizations, posing security risks that need to be addressed. Additionally, the episode addressed the increasing prevalence of meetings in white-collar work and the potential role of AI tools in streamlining unnecessary meetings to enhance productivity.

Three things to know today

00:00 AI and Cybersecurity Dominate IT Investment Plans, Kaseya Survey Finds

03:01 Compliance Scorecard Launches Strategic Alliance Program

04:10 Consultants Evolve into Managed Services Providers Amid Rising Demand for Operational Solutions

Supported by:  

https://www.coreview.com/msp

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

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Microsoft and Apple will not have advisory roles on OpenAI's board of directors, despite their investments, as regulatory scrutiny on big tech companies increases. OpenAI faced a security breach in its internal messaging systems, raising concerns about the potential theft of AI technology by foreign adversaries. The company also addressed a security issue in its ChatGPT Mac OS app, highlighting the importance of cybersecurity in AI development.

A federal judge has delayed the implementation of the FTC's ban on non-compete agreements, siding with the U.S. Chamber of Commerce and a tax firm. This decision could impact future regulatory actions and business practices. Additionally, the U.S. Supreme Court's overturning of the Chevron Deference Doctrine challenges the Biden administration's cybersecurity regulations on critical infrastructure organizations. The episode also touches on the ongoing debate over net neutrality rules and the Republican National Committee's promise to repeal President Biden's executive order on artificial intelligence.

The episode delves into the cybersecurity challenges faced by MSPs, with a high percentage experiencing cyberattacks and unplanned expenses. A new ransomware group called Volcano Demon has emerged, utilizing phone calls for payment negotiations and intimidation. The discussion also includes vulnerabilities in Apple devices and the importance of companies like Enable signing the Secure by Design Pledge to enhance security in products and services. Google's Advanced Protection Program and its impact on high-risk users are also highlighted as a new security measure in the tech industry.

Four things to know today

00:00 No Advisory Roles for Microsoft and Apple on OpenAI's Board Despite Investments  

03:38 Federal Judge Delays FTC's Noncompete Ban Implementation Amid Legal Challenge

07:54 MSPs Face Heightened Cyberattack Risks: 76% Targeted, Unplanned Expenses Rise

10:21 Volcano Demon Ransomware Utilizes Phone Calls for Payment Negotiations and Intimidation

Supported by:  

https://www.huntress.com/mspradio/

https://www.coreview.com/msp

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

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A market review delves into the performance of U.S. small caps in comparison to other major stock markets, highlighting the underperformance of small caps and the global recovery post-2020 crash. The discussion also touches on the recent job market data, showcasing signs of life with an unexpected increase in job postings and hiring in May, indicating a gradual and uneven recovery.

The episode further explores the shifts in the tech industry, focusing on the addition of net new jobs in June but also noting a loss of tech occupations in the economy. The rise in office vacancy rates is highlighted, attributed to permanent changes in work patterns due to the pandemic. Dave emphasizes the importance for IT service companies to reevaluate their talent retention strategies amidst the changing employment landscape, with a particular focus on providing competitive benefits and fostering a positive workplace culture.

Dave delves into the projections for the PC market growth and the impact of AI PCs, noting the slow adoption of AI capabilities in PCs and the dominance of cloud-hosted capabilities. The discussion also touches on the significant increase in cybersecurity spending expected by 2029, driven by the rising number and sophistication of cyberattacks. The episode underscores the opportunities for IT service providers to tailor security solutions for small businesses and emphasizes the importance of matching solutions to specific customer needs and budgets.

The episode concludes by highlighting the growing interest of small businesses in leveraging AI tools for sales and marketing, with a focus on the optimistic outlook for AI's role in supporting professional activities. Dave also addresses the surge in funding for AI startups in the U.S. and the concerns surrounding the industry's financial sustainability. The episode ends with a call to develop comprehensive AI integration services for small businesses and to move at an appropriate pace in adopting AI technologies to ensure sustained innovation and value creation.

Three things to know today

00:00 Market Overview: U.S. Small Caps, Job Market Dynamics, and Tech Industry Shifts

05:12 IDC Forecasts 2.6% Growth in PC Market for 2024, AI PCs to See Limited Impact

07:40 Small Business Confidence Soars: Investment and AI Integration Plans Rise

Supported by:  https://movebot.io/mspradio/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

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this episode, Peter Kujawa joins Dave Sobel to discuss the recently released Service Leadership Profitability Report. The conversation delves into various aspects of profitability, comparing different business models, and highlighting trends within the industry. The report provides valuable insights for MSPs and IT service providers, especially as they gear up for year-end planning.

One key finding discussed in the episode is the correlation between customer satisfaction and financial performance. The data reveals that the highest profitability customers also tend to have the happiest customers, emphasizing the importance of quality service delivery and pricing strategies. The discussion goes deeper into analyzing the relationship between Net Promoter Scores and service gross margins, shedding light on the nuances of customer satisfaction and profitability.

Another interesting topic explored in the episode is the comparison between private equity-backed MSPs and non-private equity-backed peers. The data suggests that private equity-backed MSPs generally exhibit higher Net Promoter Scores, indicating a positive impact on performance. Additionally, the episode touches on the financial performances across different geographic regions, highlighting operational maturity levels and profitability variations.

The episode also delves into the emergence of new providers in the industry and the evolving business models within the MSP space. Insights are shared on the importance of maintaining a healthy mix of services, including managed services, project services, and transactional IT, to drive overall business success. The discussion emphasizes the need for providers to understand the opportunities presented by Best in Class performance and the implementation of hyper-automation for transformative results.

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

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In this podcast episode, host Dave Sobel interviews Paula Paul, the founder and distinguished engineer at Grayshore, about the importance of open source in businesses. Paula emphasizes that open source is already deeply integrated into most commercial applications, with a vast majority of software relying on open-source libraries. She highlights the need for businesses to effectively manage and secure their open-source dependencies, especially in light of recent instances where open-source has been used as an attack vector for social engineering.

Paula discusses the challenges faced by organizations in managing dependencies on open-source packages, which have significantly increased in complexity over the years. She advises businesses to become more aware of the open-source packages they rely on and to prioritize securing customer-facing assets. Paula also recommends getting involved with organizations like the OpenJS Foundation and leveraging services from companies like Tidelift and HeroDevs to support and secure open-source dependencies.

The conversation delves into the risks and benefits of using open-source software, highlighting the potential for social engineering attacks and licensing issues. Paula argues that the open-source model offers more agility and community support compared to closed-source solutions but also stresses the importance of contributing back to the open-source ecosystem. She encourages businesses to support the preservation of open source as a valuable natural resource and to align their missions with the values of the open-source community.

As the discussion turns to the intersection of AI and open source, Paula sees opportunities for leveraging AI tools to enhance open-source projects, particularly in areas like code analysis and testing. She suggests that service organizations looking to engage with open source should explore projects within foundations like the OpenJS Foundation, Finos, and CNCF. Paula emphasizes the importance of human expertise in cybersecurity and the need for continuous monitoring and rapid response in today's threat landscape.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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