Business of Tech: Daily MSP News & IT Services Analysis

A special episode of Dark Rhino's Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech podcast. In the freewheeling conversation, Dave shared insights on the status of security, the balance between interesting and boring aspects of the industry, and his thoughts on the willingness to pay for security. His daily podcast focuses on providing IT services companies with insights and analysis to help them navigate the ever-changing technology landscape.

Dave's background in computer science and entrepreneurship provided a unique perspective on the importance of understanding the "why" behind considering a shift to entrepreneurship. He emphasized the need to assess risk tolerance, family dependencies, and the value proposition before making the leap. By delving into the complexities of entrepreneurship, Dave highlighted the significance of finding a niche, delivering high value, and understanding the market dynamics to succeed in the business world.

The conversation also touched on the evolving trends in the tech industry, particularly the rise of AI and the ethical considerations surrounding its implementation. Dave emphasized the need for service providers to guide customers on the ethical use of AI and navigate issues like data privacy, bias, and copyright management. Additionally, the discussion explored the intersection of cybersecurity, user behavior, and the need for regulatory frameworks to address the challenges faced by businesses and individuals in the digital landscape.

As the conversation delved into the realm of offensive cybersecurity and the potential implications of hackback strategies, Dave underscored the importance of a feedback loop between private businesses and government entities to define rules of engagement. Dave highlighted the need for continuous adaptation and innovation in the ever-evolving tech landscape by advocating for open conversations and a collaborative approach to cybersecurity challenges. Overall, the episode provided valuable insights into the intersection of technology, business, and security, offering a thought-provoking perspective on navigating the complexities of the digital world.

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Nearly half of Americans still use third-party antivirus software despite built-in security features in mainstream operating systems. The reasons for this choice include fear of malware, privacy concerns, and online shopping security. Additionally, there is a growing fear of losing cryptocurrency, especially among older age groups. The episode also highlights the issue of freelancers on Fiverr offering access to personal data tools, raising concerns about privacy and content moderation.

The episode delves into the launch of Ninja One's global channel partner program, aimed at driving partner growth through training, support, and marketing resources. Ingram Micro's AI services in Australia and New Zealand are also discussed, focusing on enhancing AI capabilities and providing workshops and guidance to small and medium-sized businesses. The importance of leveraging vendor programs and understanding vendor neutrality in healthcare MSPs is emphasized, along with a cost-saving analysis for managing contingent workforces in-house.

Dave Sobel explores the challenges and barriers organizations face when implementing AI and automation strategies, such as data quality, technical challenges, and cultural change. The episode also touches on the implications of generative AI technology, with experts raising concerns about its impact on industries, job security, creativity, and content quality. The importance of considering user needs and intended functionality when designing generative AI applications is highlighted, emphasizing the need for a tailored approach based on specific use cases.

As the episode wraps up, Dave Sobel provides a preview of upcoming content, including a feed drop of his appearance on Dark Rhino Security Confidential, discussions on open source AI and cybersecurity, and an interview on the Service Leadership Profitability Report. Listeners are encouraged to share the show with colleagues and stay tuned for future episodes covering a range of tech topics.

Three things to know today

00:00 From Malware Fears to Privacy Concerns: Why Americans Choose Third-Party Antivirus

03:38 NinjaOne's Partner Growth and Ingram Micro's AI Services

04:46 Understanding Vendor Neutrality in Healthcare MSPs: A Cost-Saving Analysis

Supported by:  

https://www.huntress.com/mspradio/

http://skykick.com/mspradio/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has indicated there will be no ban on ransomware payments. Director Jen Easterly emphasized the importance of reporting cyber incidents and promoting secure design practices to combat cyber threats effectively.

The episode also delves into a breach experienced by TeamViewer, attributed to Russian state-affiliated threat actors. Despite the breach being contained within TeamViewer's corporate systems, the incident underscores the ongoing cybersecurity challenges faced by organizations. Additionally, a survey by Sophos reveals that while many companies have strengthened their cyber defenses to qualify for insurance coverage, there remains uncertainty among respondents regarding the extent of coverage, particularly concerning ransom payments and income loss.

The podcast highlights the U.S. Supreme Court's decision to overturn the Chevron Deference Doctrine, impacting regulatory oversight and agency power. This ruling is seen as a victory for opponents of big government and will shift more responsibility onto Congress to address policy issues through new laws. Furthermore, a new Senate bill aims to assist small businesses in leveraging AI by providing training resources, signaling a potential avenue for businesses to explore the benefits of artificial intelligence technology.

In the tech realm, analyst Ming-Chi Kuo predicts that Apple will commence mass production of AirPods with camera modules by 2026. These AirPods are expected to integrate infrared camera technology for enhanced spatial audio and potential in-air gesture control. Apple's expansion of its repair tool and commitment to device longevity through software support are also highlighted, reflecting the company's focus on customer service and product sustainability in the evolving tech landscape.

Three things to know today

00:00 CISA's Jen Easterly: No Ban on Ransomware Payments, Focus on Reporting and Design Security

03:29 Supreme Court’s Chevron Decision: Long-Term Impacts on Regulatory Landscape

05:01 Apple to Begin Mass Production of AirPods with Cameras by 2026?

Supported by:  

https://www.coreview.com/msp

https://www.huntress.com/mspradio/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode highlights the growing price sensitivity among consumers, leading businesses to lower prices and focus on providing value to customers. IT leaders are facing an increase in high-priority digital incidents, impacting customer trust and revenue streams. Medium-sized enterprises are turning to IT resellers for strategic advice on embracing digital services and AI to stay competitive in the market.

The episode also delves into the challenges posed by labor scarcity in the economy of the 2020s, with implications for corporate strategy and growth. Businesses are urged to find ways to maintain output with fewer workers amidst persistent labor shortages. The discussion emphasizes the importance of automating incident response and work processes to reduce costs and improve productivity. Retention of employees is highlighted as crucial, with a focus on enhancing job satisfaction to reduce churn and expenses.

OpenAI's success in generating revenue from chatbots surpassing Microsoft's earnings is explored, shedding light on the competitive landscape in the AI market. The episode also touches on Google Translate's significant expansion of language support using AI technology, showcasing the practical outcomes of AI advancements. Insights from a Gartner poll on AI leadership within organizations underscore the importance of assigning responsibility for AI initiatives to drive value and address multidisciplinary challenges effectively.

In conclusion, the episode emphasizes the value of core IT services in providing guidance and support to customers navigating the evolving tech landscape. The discussion underscores the need for businesses to focus on driving revenue with IT, automating work processes, and enhancing employee satisfaction to mitigate the impact of labor shortages. The evolving role of AI in business operations and the importance of strategic AI leadership are highlighted as key factors for success in the rapidly changing tech industry.

Three things to know today

00:00 Navigating Price Sensitivity: The Value of IT Services in Cost-Conscious Markets

05:00 Expanding Global Reach: Google Translate Adds 110 Languages Using AI

07:48 Why Assigning AI Responsibility Matters: Insights from Gartner's Poll

Supported by:  

http://skykick.com/mspradio/

https://www.coreview.com/msp

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Paul Ongioni, a seasoned tech professional, transitioned from software development to business ownership by launching the first Nerds to Go franchise in Chicago. With a focus on managed services and computer repair, Nerds to Go offers services to both residential and business clients. Paul's motivation stemmed from a desire to work for himself and leverage his 15 years of experience in health tech to provide specialized MSP services to healthcare organizations. He highlighted the importance of cybersecurity, noting the increasing threats faced by small businesses and the need for education and protection.

As a new franchise owner, Paul shared insights into the responsibilities and benefits of operating under the Nerds to Go brand. While maintaining independence in day-to-day operations and pricing, he highlighted the support and resources provided by the franchise network, including vendor relationships and expert advice. Paul emphasized the significance of cybersecurity as a growth opportunity in the MSP space, given the rising threats and the lack of adequate protection in many organizations. He also acknowledged the potential for AI but expressed uncertainty about its future role in managed services.

In his role as a franchise owner, Paul discussed the importance of offering comprehensive cybersecurity solutions to clients, including outsourced monitoring and enterprise-level protection. By educating organizations on the importance of cybersecurity and providing tailored solutions, Paul aims to help businesses safeguard against cyber threats. Looking ahead, Paul sees cybersecurity as a key focus for growth in the MSP industry, emphasizing the need for continuous protection and proactive measures to mitigate risks. As he navigates the evolving landscape of technology and security, Paul remains committed to delivering top-notch services under the Nerds to Go brand.

Supported by:  

https://www.huntress.com/mspradio/

All our Sponsors:   https://businessof.tech/sponsors/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel is joined by Rich Freeman from Channelholifc to discuss the latest trends in the tech industry. The episode delves into the fluctuating premiums of cyber insurance policies, with a decline in premiums attributed to various factors such as favorable underwriting results and increased caution in risk selection. The conversation also explores the evolving landscape of self-service platforms in the MSP industry, with a focus on Pax8's new marketplace and the concept of self-serve storefront functionality.

 Rich Freeman shares insights from his recent conversations with industry experts, highlighting the spectrum of approaches towards AI and automation among MSP platform companies. From Atera's aggressive push towards automated ticket resolution to Kaseya and N-Able's more deliberate and cautious strategies, the discussion sheds light on the varying approaches to incorporating AI into managed services. The episode also touches on the importance of data management and the value of being strategic and deliberate in leveraging data to drive business outcomes. 

Additionally, the episode previews an interview with Yusuf Khan, the head of data science at Constellation, where the focus is on the surge in research and funding directed towards utilizing data effectively. Khan emphasizes the importance of being smart with data, understanding its value, and contextualizing it to specific industries to enhance decision-making and drive better outcomes. 

The episode concludes with a call to action for listeners to share the show with others and support the content through Patreon, highlighting the impact of additional listeners in sustaining the delivery of valuable content in the tech industry.

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Introducing Forrester's list of the top 10 emerging technologies for 2024. These technologies include generative AI, IoT security, and quantum security, emphasizing the need to align security strategies with business challenges for collaboration and recognition of the value of Chief Information Security Officers (CISOs) at the highest levels.

The episode also delves into the challenges faced by CISOs, with 92% experiencing tensions with their CEO and other executives. Despite 59% of CISOs considering themselves as business enablers, there is a disconnect in recognizing the CISO's role in driving innovation. The discussion underscores the importance of integrating security considerations into early business planning and innovation processes to ensure successful outcomes and economic efficiency.

Furthermore, the episode explores the significance of Single Sign-On (SSO) for small businesses in enhancing security and streamlining login processes. Recommendations from the Cybersecurity and Infrastructure Security Agency (CISA) include providing flexible seat thresholds, tailored solutions, and improved support materials to facilitate SSO implementation. The episode also touches on the impact of cyber insurance on improving defenses and the growing importance of cloud security measures.

Lastly, the episode delves into the evolving role of AI in various industries, such as property management and copywriting. While AI chatbots offer efficiency gains, concerns about job displacement, bias, and the quality of interactions arise. The discussion emphasizes the need for strategic approaches that balance automation with human oversight to leverage the benefits of AI while addressing its limitations. Overall, the episode provides insights on the evolving landscape of technology, security, and AI integration in businesses.

Three things to know today

00:00 Forrester and Netskope Highlight the Importance of Security in Business Innovation  

03:08 SSO and Cybersecurity: Insights from CISA and Sophos on SMB Security

05:41 AI’s Role in Business: Leveraging Efficiency with Human Oversight for Positive Outcomes

Supported by:  

https://timezest.com/mspradio/

https://www.coreview.com/msp

All our Sponsors:   https://businessof.tech/sponsors/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Consulting firms like Boston Consulting Group and IBM are thriving due to the high demand for generative AI expertise. These firms are experiencing growth in sales and hiring as businesses seek guidance on implementing generative AI technologies. The episode also discussed how AI is impacting freelancers, with some benefiting in fields like data science while others face job security risks in tasks that can be automated. The potential risks of hollowing out the workforce with generative AI automation were also emphasized.

Secondly, the episode delved into the Windows on ARM experience, noting improvements in app compatibility but challenges in gaming and device issues. The discussion highlighted the importance of real-world performance for businesses, especially in SMBs, and the promising future for Windows on ARM with more ARM64 native apps expected. The rapid pace of improvement in app compatibility was seen as a positive sign for the platform's adoption.

The episode then shifted focus to the IT Leadership Diversity Report, revealing persistent gender and racial gaps in IT leadership roles. The data showed a lack of diversity, with a high percentage of white and male IT leaders. Despite some small improvements in representation, there was a call for companies to foster inclusive and equitable workspaces that reflect diverse communities. The importance of diversity and inclusion in driving business success was emphasized.

Lastly, the episode discussed public support for diversity, equity, and inclusion programs in companies, contrasting with the political backlash and scaling back of such programs. While support for specific initiatives like internships for underrepresented groups was high, financial incentives for achieving diversity goals were unpopular. The episode underscored the need for companies to embed diversity and inclusion into their core values and practices, focusing on results rather than high-profile branding.

Three things to know today

00:00 Consulting Firms Thrive as Demand for Generative AI Expertise Soars

05:17 Windows on Arm: Native App Support Expands, but Gaming and Device Issues Persist

06:23 The IT Leadership Diversity Report Reveals Persistent Gender and Racial Gaps

Supported by:  

https://www.huntress.com/mspradio/

https://getinsync.ca/mspradio/

All our Sponsors:   https://businessof.tech/sponsors/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this podcast episode, Dave Sobel discusses three key topics related to AI adoption and technology trends in the business world. The episode begins by highlighting the increasing embrace of AI by small and medium-sized businesses (SMBs), with 94% of SMBs planning to incorporate AI into their operations in the current year. Additionally, NTT Data's Infrastructure Lifecycle Management Report reveals that 80% of global organizations view outdated technology as a hindrance to innovation, emphasizing the importance of consistent technology infrastructure management.

The episode delves into the challenges faced by organizations in maintaining their technology infrastructure, with a focus on project management, workflow automation, system integrations, and talent acquisition. Despite these challenges, a study by Jitterbit shows that office workers have a positive outlook on working with AI, viewing it as an opportunity for new skills and professional growth. The report indicates that 85% of office workers expect AI to enhance their roles and professional skills, dispelling fears of AI replacing human efforts.

Furthermore, the episode discusses the barriers to wider adoption of AI tools by U.S. companies, such as uncertainty about their value and a lack of internal expertise. It emphasizes the need for CEOs to take ownership of AI implementation and understand its potential contributions to revenue and productivity. The podcast also highlights recent developments by tech giants like HPE, Apple, and Microsoft in the AI space, including the launch of new AI channel programs, core machine learning models, and vision foundation models.

Lastly, the episode touches upon the Electronic Privacy Information Center's AI Legislation Scorecard, which evaluates the strength of state and federal AI legislation in promoting responsible AI use. The scorecard emphasizes the importance of strong privacy laws and enforcement mechanisms to mitigate AI risks. It suggests that organizations can use the scorecard to assess their AI practices and policies, aligning them with responsible AI standards. Overall, the episode underscores the significance of AI adoption, technology infrastructure management, and regulatory compliance in shaping the future of business technology

Three things to know today

00:00 SMBs Embrace AI, NTT DATA on Outdated Tech, and Office Workers' Positive AI Outlook  

05:08 From AI Channel Programs to Advanced Vision Models: Key Developments by HPE, Apple, and Microsoft

07:30 EPIC's AI Legislation Scorecard: A Tool for Evaluating Responsible AI Standards

Supported by: 

https://www.bitdefender.com/business/products/msp-security-solutions.html

https://www.coreview.com/msp

.

All our Sponsors:   https://businessof.tech/sponsors/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the podcast, Dave Sobel discusses key developments in the tech industry. He highlights a study revealing the risks associated with improper off-boarding in businesses, emphasizing the importance of automating SaaS security to mitigate potential data breaches and insider threats. The podcast also covers the increasing adoption of AI-led security services by managed service providers and the identification of risky connected devices across various industries.

The episode delves into the regulatory challenges faced by Apple in the EU, particularly related to the Digital Markets Act, which could impact the availability of upcoming features in the region. Additionally, the podcast touches on how frustrated users are turning to small claims court to address customer support issues with Meta, showcasing a growing trend of seeking legal recourse for tech companies' shortcomings in customer service.

Sobel discusses the U.S. government's lawsuit against Adobe for alleged deceptive practices in subscription services, shedding light on the regulatory scrutiny faced by tech companies. The episode also explores initiatives by organizations like the National Institute of Standards and Technology and the Cybersecurity and Infrastructure Security Agency to enhance data security and collaboration in the cybersecurity space, emphasizing the importance of zero-trust architectures and incident response coordination.

The podcast concludes by highlighting the introduction of automated remediation capabilities for Google Workspace by SAS Alerts and the implementation of FIDO2 passkeys by Amazon Web Services for enhanced account security. Dave Sobel underscores the significance of investing in SaaS security and adopting multi-factor authentication measures to mitigate cybersecurity risks in the evolving tech landscape.

Four things to know today

00:00 Study Reveals 63% of Businesses at Risk from Improper Offboarding: Automation in SaaS Security Essential

03:58 Apple Faces EU Regulatory Hurdles with New AI Features and App Store Policies Under DMA 

07:10 NIST, FCC, and CISA Lead Regulatory and Security Initiatives to Strengthen Cybersecurity and Digital Identity

10:22 SaaS Alerts Enhances MSP Capabilities with Automated Remediation for Google Workspace Security

Supported by

https://www.coreview.com/msp

http://skykick.com/mspradio/

All our Sponsors:   https://businessof.tech/sponsors/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.