Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience

The CX Goalkeeper had the great opportunity to interview Neha Dutta

LinkedIn Headline: Award Winning Transformation Executive I Digital Client Success I Customer Experience I CHIEF Member

Highlights:

00:00 Game Start

00:35 Neha's Introduction

02:09 Neha's Values

04:19 Employee Experience

05:49 Key Components

09:18 Employee enablement

11:47 Keeping employees engaged

15:40 Best Practices

18:20 Generations Integration

20:52 Artificial Intelligence for employees

24:42 The Future

26.05 Book Suggestion

28:01 Contact Details

28:33 Neha's Golden Nugget

and much more https://www.cxgoalkeeeper.com/NehaDutta

Neha's Contact Details:

https://www.linkedin.com/in/neha-dutta-5303a18/

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Shaun McAndrew

LinkedIn Headline:

Highlights:

00:00 Game Start

00:34 Shaun's Introduction

02:50 Shaun's Value

03:51 B2B satisfaction shocking satisfaction scores

06:49 Customer Centricity in B2B

09:04 Service Design

12:44 Customer Needs

16:11 Streamlining Processes

20:05 Enhancing Service Quality

22:38 Creating an offering journey

24:46 Best Practices

26:43 Breaking Silos

29:45 Learnings

31:36 The Future

32:49 Book Suggestion

33:57 Contact Details

34:15 Golden Nugget

and much more

Shaun's Contact Details:

shaun at theservicedesigngroup.com

https://www.linkedin.com/in/shaunmcandrew/

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Dr. Natalie Petouhoff

LinkedIn Headline: WSJ Best Selling Author, Speaker, Board Member, Expert In Residence, Strategist in AI, CX and EX

Highlights:

00:00 Game Start

00:58 Natalie's introduction and values

04:17 Definition of Empathy

08:28 Empathy in Action equation

14:07 5th Industrial Revolution

18:26 Customers and Employees are not on the balance sheet

21:27 Applying Empathy In Action

23:52 Getting a Common Understanding

29:08 Where to start

31:20 Measuring progress

34:42 The Future Question

36:51 Contact Details

37:59 Natalie's Golden Nugget

and much more on https://www.cxgoalkeeper.com/NataliePetouhoff

Natalie's book - Empathy In Action - is available on Amazon https://www.amazon.com/gp/product/1646870433/

Natalie's Contact Details:

https://www.drnatalienews.com/

https://www.linkedin.com/in/drnataliepetouhoff/

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Cristian Grossmann

LinkedIn Headline: CEO at Beekeeper || 👷🏽‍♂️The Frontline Success System👷🏻‍♀️

Highlights:

00:00 Game Start

00:57 Cris Grossmann's introduction

01:23 Cris Grossmann's values

02:21 Beekeeper

03:45 The Frontline workers

05:37 Their role in society

06:43 The needs of Frontline workers

08:46 The hotel story

12:44 Digitalization and Frontline workers

14:46 An engagement tool

16:58 The frontline experience

20:38 The Future

21:50 Book Suggestion

22:47 Contact details

and much more on https://www.cxgoalkeeper.com/CristianGrossmann

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Greg Melia

LinkedIn Headline: CEO at Customer Experience Professionals Association (CXPA)

Highlights:

00:00 Game Start

00:38 Greg Melia's Introduction

02:58 Greg Melia's Value

04:18 The roots of the CXPA

07:43 Focusing on the Customer and not on definitions

11.02 Connecting with the outside world

16:09 Purpose led companies

18:26 Culture

20:40 CX Day

24:23 The Future of CX

27:36 Contact Details

29:28 Greg's Golden Nugget

and much more on https://www.cxgoalkeeper.com/GregMelia

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Nick Lygo-BakerAre You Listening To The Whole Picture with Nick Lygo-Baker - E122 from Customer Experience 3 by Writing MattersLinkedIn Headline: CX Strategy and Transformation - Chief Customer Experience Officer. Fine Tuning Customer and Employee Experience to Drive Business Performance Improvement. #CXMechanicHighlights:00:00 Game Start00:40 Nick's introduction01:43 Nick's values02:34 Listening to customers05:31 Every customer is different07:32 Five voices12:52 Voice of the Market14:52 Voice of The Customers - Best practices17:50 Voice of The Employees - Best practices24:34 Bringing all the pieces together28:40 The Future33:28 Book Suggestion34:50 Golden Nuggetand much more on https://www.cxgoalkeeper.com/NickLygoBakerABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

Unlocking the ROI of CX - Making its Business Case

The CX Goalkeeper had the great opportunity to interview Jessica Noble

LinkedIn Headline: Transformation Strategy & Execution | Organizational Change & Org Design | Customer & Employee Experience | C-level Advisor | Author | Speaker | MBA, CCXP, PMP, MCP |

Highlights:

00:00 Game Start

01:06 Jessica's Introduction

02:57 Jessica's Values

03:56 Profit Margins

05:39 Return On Investment ROI

06:46 How to quantify it

9:36 Heroes vs. It depends

11:25 Too many options

15:24 A good example

16:52 It's not possible to measure everything

21:45 Communication

26:13 Future

29:02 Book Suggestion

31:19 Jessica's Golden Nugget

and much more on https://www.cxgoalkeeper.com/JessicaNoble

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Faran Niaz

LinkedIn Headline: Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings | CEO & Founder-CX FUTURE | Awards JUDGE | Motivation & KEYNOTE Speaker

Highlights:

00:00 Game Start

01:12 Faran's introduction

02:15 Faran's values

04:12 Return On Investment

08:04 Return On Experiences

09:59 Leadership Experience

17:45 Measuring it

25:52 Communicating within the company

32:39 The Future

35:57 Book Suggestion

37:11 Contact Details

37:52 Faran's Golden Nugget

and much more on https://www.cxgoalkeeper.com/FaranNiaz3

ABOUT ME:https://www.cxgoalkeeper.com

SUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Hrushi KulkarniLinkedIn Headline: XM Scientist | ex-CXPA Regional Council Member | CXAD (Dip) | Certified CX Practitioner | Storyteller | Speaker | Trainer | MBAHighlights:00:00 Game Start00:35 Hrushi's introduction02:23 Hrushi's values03:12 Why is ROI important?05:09 How to quantify ROI?09:30 It's not always about money12:21 Proving the importance of CX13:16 Communicating the value16:04 Collaboration19:28 How to get the "GO"24:14 The future26:11 Book Suggestion27:21 Contact Details27:57 Hrushi Golden Nuggetand much more on https://www.cxgoalkeeper.com/HrushiKulkarniABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #returnoninvestment #transformation

The CX Goalkeeper had the great opportunity to interview Lee HoughtonLinkedIn Headline: Empowering Senior Leaders To Improve Their Business Performance And People Engagement!! | Transitioning Change Teams From Just Surviving To Thriving | Host Of Business Problems Solved Podcast!Highlights:00:00 Game Start00:36 Lee's introduction01:29 Lee's Values04:40 Agility09:24 Leveraging Agility16:33 Learning18:01 Downside of Agility23:51 The starting point27:06 Giving the best31:23 The Future34:04 Book Suggestion35:19 Contact Details36:11 Golden Nugget and much more on https://www.cxgoalkeeper.com/LeeHoughtonABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership