Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience

The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe

Bill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink.

David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service

Highlights:

• 00:00 Game Start

• 00:25 Introductions

• 02:34 Bill's and David's values

• 07:00 Friction

• 09:04 No Service The Best Service

• 11:51 Interactions

• 15:06 The Value Irritant Matrix

• 20:01 Customer ecstasy

• 23:30 Measurements

• 28:11 Personalization

• 31:22 Cultural Aspects

• 35:31 The Future of CX

• 38:35 Books' suggestion

• 40:21 Contact Details

• 41:06 Golden Nuggets

and much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffe

ABOUT ME:

https://www.cxgoalkeeper.com

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#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Naeem Arif

LinkedIn Headline: "Customer Experience" 🏆 Business strategies that deliver an amazing #CX #Retail #Hospitality #BusinessCoach #Mastermind #MWIT22 @UnitedCarpets

Highlights:

00:00 Game Start

00:38 Naeem's introduction

04:03 Naeem's values

04:44 Agility in projects

06:52 Best practices

10:01 Leveraging agility

12:35 Downsides of agility

15:19 Where to start with agility

16:54 How to leverage agility

21:30 Different perspectives on the same topic

22:40 Working for a purpose

23:12 The future question

24:08 Book suggestion

25:11 Naeem's Golden Nugget

and much more ... https://www.cxgoalkeeper.com/NaeemArif2

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Olga Potaptseva

LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker

Highlights:

• 00:00 Game Start

• 00:37 Olga's introduction

• 05:42 Olga's values

• 07:32 Definition of agility

• 08:43 Agility and CX

• 11:04 Leveraging Agility

• 16:25 Prioritizing

• 19:38 Olga's Agile Framework

• 20:29 First steps in agility

• 22:22 Agility Benefits

• 22:49 CX Panda

• 25:10 Joining CX Panda

• 26:10 Supporting CX Panda

• 26:53 Need content

• 28:48 Why Panda? :)

• 30:18 The Future of CX

• 31:19 Book Suggestion

• 32:35 Contact Details

• 32:54 Golden Nugget

and much more on: https://www.cxgoalkeeper.com/OlgaPotaptseva

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Sergio Rossini

LinkedIn Headline: Sales, Marketing & CX Director presso Sagres ®

Highlights:

00:00 Game Start

00:36 Sergio's Introduction

02:59 Sergio's Value

04:18 The playing field of CX professionals

09:08 Executive Support - HowTo!

14:41 Getting Things Done on a strategic level

23:06 Listening To Customers and Their Emotions

31:22 The Future of CX

33:53 Book Suggestion

34:27 Contact Details

34:41 Golden Nugget

and much more on https://www.cxgoalkeeper.com/SergioRossini

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Mark Slatin

LinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fans

Highlights:

• 00:00 Game Start

• 00:36 Mark's introduction

• 02:47 Mark's values

• 04:34 The global CX field

• 07:17 The biggest challenges that CX leaders are facing

• 09:37 Cultural Change

• 12:50 Support from the Top Mgmt

• 15:40 Employee Engagement

• 19:13 Breaking Silos

• 22:33 Meeting in a box

• 30:28 The future of CX

• 35:06 Book Suggestion

• 36:06 Contact Details

• 36:45 Mark's Golden Nugget

and much more on https://www.cxgoalkeeper.com/MarkSlatin

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Steven Van Belleghem

LinkedIn Headline: Customer Experience Enthusiast! Global keynote speaker - bestselling author - Entrepreneur

Highlights:

• 00:00 Game Start

• 00:45 Steven's Introduction

• 03:23 Steven's Value

• 05:18 What what is your definition of the metaverse?

• 08:30 Web3 and the Metaverse

• 13:04 Steven's experiences in the metaverse

• 15:00 Steven's worst experience in the metaverse

• 16:43 What are possible use cases in the metaverse in the short term?

• 20:32 What are the biggest threats now in the metaverse?

• 23:11 Some people spend a lot of time there

• 24:50 The impact of the Metaverse on CX

• 26:34 How is the metaverse impacting our lives on 2030?

• 30:05 Book suggestion

• 30:44 Contact Details

• 31:11 Golden Nugget

and much more on www.cxogoalkeeper.com/Metaverse3

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Anna Noakes Schulze

LinkedIn Headline: Head of Community Experience @TheNTWK | Keynote Speaker | Bestselling CX Author | Top CX Influencer for 2022

Highlights:

• 00:00 Game Start

• 00:45 Anna's Introduction

• 2:00 Anna's Value

• 02:27 The Definition of the Metaverse

• 05:13 Web3 and Metaverse

• 7:59 Is the Metaverse still empty?

• 12:10 Use Cases in the Metaverse

• 22:26 How does CX need to adapt in the metaverse?

• 33:32 what should companies do to move into this world?

• 37:07 How is the metaverse impacting our life in 2030?

• 40:30 Book suggestion

• 43:30 Contact Details

• 44:27 Golden Nugget

and much more on www.cxgoalkeeper.com/Metaverse2

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview

Pasquale Borriello

LinkedIn Headline: CEO Arkage 🚀 Nüborn + W-mind + Acquisition Team 🧠 Italian CXPA Network 🎙 Engage.it Money.it #IlBernoccolo

Andrea Ciulu

LinkedIn Headline: 🔶Head of Creative Strategy @ Arkage

Highlights:

• 00:00 Game Start

• 01:06 Pasquale Borriello & Andrea's Introduction and Values

• 04:48 The definition of Metaverse

• 07:30 What we should expect from the Metaverse

• 14:17 The Metaverse Use Cases

• 19:04 What to do in future in the Metaverse

• 24:43 Web3, Metaverse and decentralization

• 28:59 The Metaverse in 10 years from now...

• 32:05 Book suggestion

• 34:44 Contact Details

• 36:13 Golden Nuggets

and much more on https://www.cxgoalkeeper.com/Arkage

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview James Dodkins

LinkedIn Headline: Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍 |

Highlights:

• 00:00 Game Start

• 00:38 James' introduction

• 01:54 James' values

• 02:58 Customer Machine

• 04:17 Best Practices

• 06:13 A time question

• 13:12 Four main type of customer company interactions

• 15:35 Empathy among machines?

• 17:12 How to prepare for the future

• 20:31 James' preferred example for a customer machine

• 22:08 The future of CX

• 23:05 Book Suggestion

• 23:55 James Contact Details

• 24:06 James' Golden Nugget

and much more on https://www.cxgoalkeeper.com/JamesDodkins2

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Francesco Brenna

LinkedIn Headline: Senior Partner & VP at IBM Consulting. AI & Analytics Leader EMEA. Global Leader Azure Data & AI

Highlights:

00:00 Game Start

00:39 Francesco's Introduction

02:32 Francesco's values

03:56 The acceleration of digital transformation

06:42 The "burning" topics

08:14 A lot of talking, but...

11:03 Agility - Business Agility and not only IT agility

13:31 Data, data and data

16:03 The skills war

19:05 The people leader suggestions

22:40 A great solution delivered

25:00 General purpose AI

28:21 The future

31:10 Book Suggestion

32.06 Contact Details

32:30 Francesco's Golden Nugget

and much more on https://www.cxgoalkeeper.com/FrancescoBrenna

ABOUT ME:

https://www.cxgoalkeeper.com

SUPPORT:

Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper

SPONSORING:

Interested in sponsoring the The CX Goalkeeper podcast?

Please DM me on LinkedIn

#cxgoalkeeper #customerexperience #podcast #leadership