Making the decision of buy vs. build (or “make”) technology is always going to come down to the specific business. While majority of businesses will choose to buy from technology which already exists, there are many companies (small and large) who are developing their own systems, specifically point of sale (pos) or back-office.

In this episode, Rob breaks down considerations when it comes to either approach. If you’re going to make your own technology, trust the people involved where the new technology would make an impact. Rob notes that many Chefs have developed back of house systems. You should also consider whether what you are considering already exists in some form or fashion in a peripheral industry.

On the flip side, it’s just as important to do your homework when choosing between existing technology and building your own, including customizations. One of the biggest challenges our industries has always faced is integrations. Making sure the technology integrates seamlessly into existing touchpoints and operations is essential, and looking 3-5 years out.

Whether you're an operator looking hear about success stories in technology innovation or you want to improve your tech stack and want to consider the right approach, check out this episode of Accelerate.

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