What are some of the challenges that sales managers face these days? Has it changed compared to the last 10 years?

Many things have changed since the past - how businesses operate, the technology available, the complexity, and how consumers buy. There are, nevertheless, some fundamentals that remain the same.

In this episode, Oliver and Jason talk about an article published in 2013 called "The 7 Inside Sales Management Challenges". We also talked about how to overcome them.

Learn more about the call center industry, how to deal with management issues, and how to become a better leader.

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How can you make your tech stack better and more efficient? Are your processes optimized for the full client journey?

In this episode, Oliver and Jason continue to answer questions that are dedicated to sales operation leaders.

This is part 2 of this segment and if you are a sales leader, make sure to check out the previous episode, made just for you.

Learn more about soft skills, analysis vs action, and having a scalable and accurate sales process.

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Are your strategies as a sales operations leader in line with the company's goals? What part of the process do you think you might be too focused on yourself, yet to the disadvantage of the company?

In this special episode, Oliver and Jason talk about some of the questions about being a sales operations leader. We talked about breaking down silos, working as one with the company, and winning as a team.

Sometimes there is this short-term thinking, and not thinking about the overall business and client success. You must overcome your self-centered and short-term thinking, and consider what you can do to assist the organization and the customers.

Learn more about leadership, unity, success in sales, and scale with your company.

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What type of businesses do you tend to see that are outsourced? Why is it critical to understand when is something appropriate to outsource and when it is not?

Outsourcing is common among businesses wanting to expand. They want to increase the rate at which they hire internally while also expanding exponentially. Business to business is a little more difficult because it requires a lot of industry and product knowledge to be effective.

In this episode, Oliver and Jason continue to talk about outsourcing which makes this Part 3 of this topic.

Learn more about what you could or should outsource and more on the value that it could bring to your company.

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What is the value of outsourcing? What are the criteria or factors to consider when looking for a good deal?

When it comes to outsourcing, there are three factors to consider: price, quality, and opportunity. One of the greatest things that most outsourcers undertake is their 24/7 schedule. They have the skill, the technology, and the capability. When you put them all together, you have the outsourcing machine.

In this episode, Oliver and Jason continue to talk about Outsourcing and the elements around it that give your organization an advantage.

Learn more about successful outsourcing, and also what works and doesn't work with it.

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Why are more businesses opting to offshore or outsource than ever before? How can you improve your effectiveness in this way?

People are shifting their companies, their businesses, into contact centers, and we can see its significant movement in the marketplace these days. The need for agents to be able to take the chats, emails, the live phone calls is critical as the modern outsourcers really do bring an increase in quality and service and new ideas and ways to help companies get better and let the companies focus on their core business fundamentals.

In this episode, Oliver Catt and a special guest, Fred Stacey talk about offshoring and outsourcing specifically in the contact center world.

Learn more about outsourcing and offshoring in the call center industry, and how do these make your company win.

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How does being open to a changing environment, or organization help us? What are some of the things that cause us to fear change?

In this episode, Oliver and Jason continue to talk about change and why is it important to adapt or accept.

If we look at it from a different perspective, when you're selling to someone, and you're in the act of persuading them, technically you are wanting them to change. So if you're a salesperson who isn't willing to change and then tries to sell to someone, it won't work.

Change happens for a reason, and it's fundamental to understand why it happens and why we must be prepared for it.

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Are you helping lead change? Is change a positive thing for you or otherwise?

When we talk about change is it's not just universally to embrace it, but where you are open to it, and where you're not. Sometimes, we are afraid of change, yet in business and in life, there's really no such thing as stability.

In this episode, Oliver and Jason talk about the significance of change, and where that fits in, in a call center and especially in a sales team.

Learn more about change, and how to deal with it, effectively incorporate it, and manage it.

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How can HR be an ally to sales? Why do you get the impression that you're in trouble when you're called to HR?

HR is like getting called into the principal's office. Whether you're going to them or they're coming to you. When somebody is called to HR, It's always associated with the negative meaning of what you've done wrong, and no one definitely likes that feeling.

In this episode, Oliver and Jason talk about some of the ways to have the HR Team and Sales Team work together to achieve success as one.

Learn more about HR and Sales, breaking down silos, and working on common goals.

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What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team?

You must be able to set the vision if you are a leader. You must also be able to motivate your employees. You bring others along to help you translate your vision. On the other hand, as a manager, you carry out that vision and assist the workforce in achieving their objectives.

In this episode, Oliver is joined by three guests – Neil Chitra, Paul Kitson & Rich Edge. They together talked everything about leadership. They also talked about their experiences, pitfalls, successes, and the big wins in their call center career.

Learn more about management and leadership in the call center industry!

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