In this episode of Call The Damn Leads, I sit down with my guy Ethan Dowie, founder of Indigo and one of the sharpest minds in the branded-merch game. Ethan didn't come into the industry with experience, money, or a fancy network… he came in with a cell phone, a notebook, and the willingness to make 500 cold calls.
And on call #496, everything changed.
That single outreach — one conversation with a buyer at Zappos — turned into hundreds of thousands of dollars in orders and opened the door to a multi-six-figure merch company built on systems, relationships, and high-touch service.
Ethan and I break down what it really takes to win in sales when you're starting from scratch, how to use merch the right way as a growth tool, and why quality > quantity in every part of your business.
If you've ever doubted yourself, if you've ever been tempted to quit before you hit that breakthrough, or if you're trying to figure out how to scale a brand from "one good client" to a real business — this episode is your sign.
Episode Highlights
💥 Cold Call #496 — The One That Changed Everything Ethan went 0 for 400+ calls before landing Zappos. One swing changed the trajectory of his company — and proved the power of persistence.
📈 Slow, Steady, and Systematized Growth Before scaling, Ethan became the only employee he needed — learning everything himself, documenting the process, and turning each lesson into SOPs.
🎨 Why Most Merch Fails (And How to Fix It) Ethan shares why brands get merch wrong: they start with the product, not the outcome. Reverse engineer the purpose, then design with intention.
🎁 Merch as a Sales Tool, Not a Vanity Project Done right, merch builds brand equity, creates unforgettable customer experiences, and keeps you top of mind long after the interaction.
🛠️ Consultative Merch Strategy (Not Transactional Orders) Ethan's team doesn't just take orders — they ask questions, uncover goals, and design campaigns that amplify the experience and ROI.
💡 Trade Show Secrets for Higher Traffic Don't just hand out random bags. Create interactive experiences at your booth — games, challenges, giveaways — and watch traffic triple.
💸 Quality Over Quantity — Every Time One high-quality item beats 1,000 cheap ones that no one wants. People remember the feel, the fit, and the experience.
🤖 How Indigo Uses AI (The Smart Way) AI helps Ethan's team ideate, avoid mistakes, and improve efficiency — but it doesn't replace high-touch service or human-level communication.
🤝 Service Is the Sales Advantage Ethan trains his team to "advance the position" with every interaction — stay positive, build connection, and play the long game.
🎯 The One Thing Every Brand Should Implement: A Thank You Program A thoughtful, well-designed welcome gift or first-purchase surprise can instantly elevate your experience and improve customer retention.
Key Takeaways
▪️Persistence Pays Off You might be one call away from everything changing. Keep dialing.
▪️Reverse Engineer Your Merch Start with the outcome, not the item.
▪️Quality Wins Long Term Cheap merch hurts your brand. Premium merch builds loyalty.
▪️Experience | Item What people feel matters more than what they wear.
▪️Ask More Questions Great merch companies — and great salespeople — uncover the story behind the order.
▪️AI Elevates Ideas, Not Execution Use it to think bigger, not to replace the human touch.
▪️Relationships Build Revenue Play for 10-year clients, not one-project payouts.
How to Connect with Ethan Dowie
📱 Instagram: https://www.instagram.com/ethandowie/
📱LinkedIn:https://www.linkedin.com/in/ethandowie/ 💬 Message him the word "MERCH" for a free 20-minute consult 🏢 Company: Indigo — premium branded merch built with strategy, intention, and unmatched customer experience.
🎯 Call to Action
Call The Damn Leads
"By sales professionals, for sales professionals - Tales of your wildest sales stories and tactics to succeed in your sales career across various industries."
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