Chat, Email, SEO and IVR's...In the age of increasingly less humanized contact, we face a risk of forgetting how important the people behind the magic curtain really are, customers and employees included. After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss will join us, to make sure we "earn the rave" no mater what the "flave" of contact.

"Hear author and industry expert Alex Demczak share his ideas and answer your questions on best practices in outbound calling. He will draw from three decades of experience and his book Optimizing Outbound Calls, written with Dr. Jon Anton. Whether outbound calls are a fraction of your activity or most of it, this session will provide you with ideas you can use."

Call Center Information: "Learn from a true expert in call center incentive plans. Dr. Brooks Mitchell will step you through the ways to optimize the bang you get for your incentive bucks - - how to avoid common mistakes, or how to design a plan if you don't have one yet. "

This is episode twenty-nine (29) of season one (1) for CallTalk.tv

This is episode twenty-eight (28) of season one (1) for CallTalk.tv

This is episode twenty-seven (27) of seasoon one (1) for CallTalk.tv

This is episode twenty-six (26) of seasoon one (1) for CallTalk.tv

This is episode twenty-five (25) of seasoon one (1) for CallTalk.tv

This is episode twenty-four (24) of season one (1) for CallTalk.tv

This is episode twenty-three (23) of season one (1) for CallTalk.tv