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CallTalk™ Radio
By BenchmarkPortalBusiness
CallTalk™ Radio episodes
- After Call Work Time: How to minimize and still have great customer recordsThis is episode twelve (12) of season one (1) for CallTalk.tv45 min
- Reducing Abandon Rate: Where to start, what to do.This is episode eleven (11) of season one (1) for CallTalk.tv1 hr
- 1 hr
- Unlocking the mysteries of e-mail metrics: what are best practices standardsThis is episode nine (9) of season one (1) for CallTalk.tv1 hr
- Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?This is episode eight (8) of season one (1) for CallTalk.tv1 hr
- First Call Resolution: How important? How to measure?This is episode seven (7) of season one (1) for CallTalk.tv1 hr
- 1 hr
- Tips on How to Motivate/Manage your supervisors and agentsCallTalk episode five (5) of season one (1).1 hr 30 min
- At-home Agents: the Pros, the Cons and the AdviceWe apologize for the inconvenience, but our server went down and we need to postpone the show until September 9, 2009 at 10:00 AM PT1 hr
- The Customer's Criteria for QualityThis is episode three (3) of season one (1). The next topic will be announced based on the highest votes.1 hr 30 min
About CallTalk™ Radio
From the publisher's feed
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a…
topic you would like us to cover, send it to [email protected]