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CallTalk™ Radio
By BenchmarkPortal
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a ... more
4.9
77 ratings
FAQs about CallTalk™ Radio:
How many episodes does CallTalk™ Radio have?
The podcast currently has 172 episodes available.
CallTalk™ Radio episodes:
January 20, 2010After Call Work Time: How to minimize and still have great customer records 
January 06, 2010Reducing Abandon Rate: Where to start, what to do. December 09, 2009Dashboards: What are best practices November 11, 2009Unlocking the mysteries of e-mail metrics: what are best practices standards October 28, 2009Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone? October 14, 2009First Call Resolution: How important? How to measure? September 30, 2009Optimizing customer satisfaction measurement September 16, 2009Tips on How to Motivate/Manage your supervisors and agents September 09, 2009At-home Agents: the Pros, the Cons and the Advice August 19, 2009The Customer's Criteria for Quality
FAQs about CallTalk™ Radio:
How many episodes does CallTalk™ Radio have?
The podcast currently has 172 episodes available.