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CallTalk™ Radio
By BenchmarkPortal
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a ... more
4.9
77 ratings
FAQs about CallTalk™ Radio:
How many episodes does CallTalk™ Radio have?
The podcast currently has 172 episodes available.
CallTalk™ Radio episodes:
June 16, 2010Compensation strategies for agents and supervisors 
May 26, 2010Social media and the call center: Where are we headed? May 19, 2010Adherence: the problems, the policies, the best practices April 28, 2010Agent burnout: what's a manager to do? Tips and tales. April 14, 2010Complaints: How 3% of your calls take 30% of your timeComplaints: How 3% of calls can take 30% of yo March 31, 2010Agent Satisfaction: How to measure it and how to manage it March 17, 2010First call resolution revisited March 03, 2010Developing agents who are more customer-centric February 17, 2010Benchmarking made easy: How your metrics can be leveraged for optimum results February 03, 2010Compensation strategies for agents and supervisors
FAQs about CallTalk™ Radio:
How many episodes does CallTalk™ Radio have?
The podcast currently has 172 episodes available.