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CallTalk™ Radio
By BenchmarkPortalBusiness
CallTalk™ Radio episodes
- Compensation strategies for agents and supervisorsThis is episode twenty-two (22) of seasoon one (1) for CallTalk.tv1 hr 1 min
- Social media and the call center: Where are we headed?This is episode twenty-one (21) of seasoon one (1) for CallTalk.tv1 hr
- Adherence: the problems, the policies, the best practicesThis is episode twenty (20) of season one (1) for CallTalk.tv1 hr
- Agent burnout: what's a manager to do? Tips and tales.This is episode nineteen (19) of seasoon one (1) for CallTalk.tv1 hr
- Complaints: How 3% of your calls take 30% of your timeComplaints: How 3% of calls can take 30% of yoThis is episode eighteen (18) of seasoon one (1) for CallTalk.tv1 hr
- Agent Satisfaction: How to measure it and how to manage itThis is episode seventeen (17) of seasoon one (1) for CallTalk.tv1 hr
- 1 hr
- Developing agents who are more customer-centricThis is episode fifteen (15) of season one (1) for CallTalk.tv1 hr
- Benchmarking made easy: How your metrics can be leveraged for optimum resultsThis is episode fourteen (14) of season one (1) for CallTalk.tv1 hr
- Compensation strategies for agents and supervisorsThis is episode thirteen (13) of season one (1) for CallTalk.tv1 hr
About CallTalk™ Radio
From the publisher's feed
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a…
topic you would like us to cover, send it to [email protected]