When you think about quick-service restaurants like Chipotle, you might not always think they are on the cutting edge of innovation. But Nicole West, the VP of Digital Strategy & Product at Chipotle, says that’s not the case. In fact, Chipotle is making investments in robotics and AI in incredible ways to create the best possible experience in-store, online, and at all digital touchpoints. How? Find out on this episode. 

Tune in to learn:

• How to tackle personalization at scale (8:00)
• Collaborative robotics and driving efficiencies (10:20)
• Building a very conversational collection of bots to get customers what they need (15:50)
• How customers interact with brands and how to understand what they expect (25:20)

Mentions:

• Stitch Fix episode of Up Next in Commerce
• Roblox episode of IT Visionaries

Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Learn more at http://www.salesforce.com/commerce 

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