Can I Ask You One Question?

Can I Ask You One Question?

By Steve VargoBusinessManagement
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Can I Ask You One Question? episodes

  • 28. How Do You Reply to a Negative Review WITHOUT Violating HIPAA? | Heather Irving

    Doctors have a love-hate relationship with online reviews. A positive review can be great marketing. A poor review can be damaging to the practice. Sometimes a practice earns that negative review, but there are also times there may have been a misunderstanding or the patient is not being true to the facts and the office feels compelled to reply. This might not be a problem in other industries, but healthcare has a thing called HIPAA!

    Heather Irving, Director of Customer Success for Abyde, walks us through the Do's and Don'ts.

    12 min
  • 26. How Do You Handle the Price Objection? | David Priemer

    In this episode I interview David Priemer, author of the bestselling book Sell the Way You Buy.


    Whether it’s you or your staff, at some point we all hear, “Wow, that sounds expensive!”

    David discusses how to respond with empathy and gain a better understanding of the patient's real concerns, which may or may not be price.

    8 min
  • 25. What's the Best Way to Handle Staff Conflict? | Devon Climer

    Something most leaders have to navigate at some point, people on their team don’t always get along. Some if this is normal and manageable, but sometimes, if not properly managed, it becomes detrimental to the business and office culture. In this episode I interview workplace communication specialist Devon Climer, MA, CCC-SLP about this very common business leadership challenge. Learn more about Devon at devonclimer.com


    9 min
  • 24. How Do I Build a Personal Brand as a Doctor? | Harbir Sian, OD

    If people in your community described you, what would they say? She's an optometrist. He does eye exams. Or... something more indicative of a "brand"? For example, "She's the best doctor around for treating dry eye!" 

    How can you stand out in your community? In this episode, I ask Dr. Harbir Sian to apply what he's learned building a national brand to ODs wanting to enhance their brand on a local level. He shares what he calls his 3 Pillars of Branding. 

    What do YOU want to be known for in your community?

    16 min
  • 23. In this Economy, How Should I Be Handling Money? | Adam Cmejla, cfp

    In the current economic downturn marked by inflation and concerns over a looming recession, how should practice owners be handing money? Should they be reducing costs? Increasing revenues? Adam thinks one strategy is more financially beneficial than the other. Tune in to find out which one in this interview with Adam Cmejla, Founder & President of Integrated Planning and Wealth Management and host of 20/20 Money Podcast.

    10 min
  • 21. What are the Top 3 Ways to Reduce Stress as a Business Owner? | Dr. Rick Kattouf

    Interview with Dr. Rick Kattouf, OD turned professional bodybuilder and fitness guru.  

    While not all ODs aspire to be professional bodybuilders, most are not immune to professional or personal stress. With Rick’s background, I thought he would be a good person to ask about stress management.  

    The statistics on physician stress (including depression, anxiety, and even a suicide rate twice the normal population) is something we don’t talk about enough.

    More about Rick: https://www.kattoufstore.com/

    15 min

About Can I Ask You One Question?

From the publisher's feed

We track down healthcare industry experts and "gurus" and learn ONE thing from them that we can immediately apply to our personal or professional lives. The focus is on growing a successful practice…