If you’ve had your car towed in Chicago, there’s a decent chance you had to journey down to Lower Lower Wacker Drive — likely not in the best of moods — to open your wallet and recollect your vehicle.

“It's supposed to be a happy process,” said Michael Lacoco, the deputy commissioner of the city’s bureau of traffic services.

In our last episode, we answered some of your many questions about Lower Wacker Drive, a.k.a. Chicago’s basement. Today, we try to demystify a notorious Chicago landmark within: the Central Auto Pound.

Lacoco is a 33-year veteran of this department, the perfect person to help us on this journey. He explains why you shouldn’t try to steal your own car from the lot, why that white inventory number they draw on your window is so hard to wash off, and what you can do if you think you were wrongfully towed.