Kamran Khan on transforming field support and customer services with augmented reality 

For years talk about augmented reality (AR) was everywhere but not everyone had access to it. At CareAR, they’ve found a way to democratize AR. This week Clinton sits down with Kamran Khan, VP of Partnerships at CareAR, to discuss how they’re providing enterprises with personalized AR and AI solutions. They discuss the democratization of AR, how to fail small and early, how to adapt a product to niche use cases and how AR is making things safer for field support services. 

Links: 

Kamran Kahn 

CareAR

Frictionless enterprise 

Greater than the sum of its parts - Podcast

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Three experts on defining value early on and what’s at risk if you don’t 

It’s rare, but when engineering, design and product strategy fall into lock step to deliver a product it can feel like magic. This week on Catalyst, Clinton sits down with product experts Ash Howell, Scott Campagna, and Jamie Bernard to discuss why enterprises often can’t align product, design, and engineering until it’s too late. They break down how this happens and share ways to orchestrate getting all the right people together at the right time. 

Links: 

The Signals Are Talking - Amy Webb

Are you right or are you useful? Lessons of One Gripe leadership from Jim Brusnahan

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Bryan Kearney on the IT of utilities 

You may not picture utility companies being at the cutting edge of technological change, but according to Bryan Kearney utility companies are constantly innovating and building forward looking partnerships. In this archived episode, Clinton is joined by Bryan, an energy industry leader-turned tech advisor and consultant, to discuss the challenges and opportunities of operating in the utility sector and the future of tech in utilities.

Links: 

Arizona Public Service

Bryan’s LinkedIn

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Roberto Cortez on the hot topics at this year's Dell tech conference 

What’s it like to attend Dell Tech World? According to Dell’s Global Client Executive, Roberto Cortez, it’s fatiguing but incredibly fruitful and beneficial. This week Chris chats with Roberto as they debrief about the conference. They talk about the main topics covered at the conference from generative AI to sustainability and Roberto shares some exciting use cases for how new technologies could help shape the future. 

Links: 

Roberto Cortez 

Dell Tech World

Unreasonable Hospitality

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Charlie Li on enterprise approaches to cloud infrastructure 

What’s the real promise of moving to the cloud? And how did moving to the cloud become the solution to everyone’s problems? This week on Catalyst, Clinton is joined by Charlie Li, NTT DATA’s Senior Executive Vice President and Global Head of Cloud and Security Services, to discuss some of the biggest missteps of shifting to the cloud. Charlie shares why you shouldn’t just see the cloud as a destination but how it can actually be leveraged as a tool to improve the end user experience.

Links: 

Charlie Li

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Chris and Gina on how to build trust with clients

Great product can only happen with trust. This week Chris and Gina sit down to chat about something that is arguably more important than fulfilling a contract - your relationship with your stakeholders. Chris and Gina share the dos and don'ts of stakeholder engagement so you can create an open dialogue to better support the client’s priorities. Forget the software and hardware, it's all about how you work with the team.

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Clarios’ Jim Brusnahan on his leadership ideology where you get to complain…but just once 

When Jim Brusnahan sees that his team is hurting or encountering blockers he invites them to a gripe session. They go around the table and share their complaints. As Global Functions IT Business Partnership Lead Jim is well versed in dealing with people, relationships and politics, and over time he developed the one gripe system to help his team process their emotions. This week Jim chats with Clinton about healthy ways to navigate complex interpersonal conflicts in the workplace.

Links: 

Clarios 

Jim Brusnahan - LinkedIn

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Clinton chats with Ash Howell and Dave Schell on how to involve design early on 

When should design be brought into the process? In this archived episode, we learn from NTT DATA’s own Dave Schell and Vectorform’s Ash Howell that it should be brought in as early as possible. They share tips on how to get the design conversation started early and why it will leave your customers happier. 

Links: 

Vectorform

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Gina, Natalie Kurz and Cathy LoDucato discuss the importance of digital development in the public sector 

All too often users come away from using a public sector website or app feeling frustrated and confused. In this archived episode, Gina is joined by Natalie Kurz and Cathy LoDuca to discuss the unique product challenges that are faced when working in the public sector. They also share ways to improve public sector systems and share websites/apps that they love. 

Links:

US Website Design System  

US Digital Services 

18F 

US General Services Administration  

USPS Informed Delivery 

Park NYC App 

US Social Security Administration  

Nixle App

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Chris and Gina on looking at your business like a portfolio 

When it comes to personal finances bonds are generally low-risk and stable and stocks are high-risk, high-reward. Ideally you have a mix of both. Why not look at your business product portfolio in a similar way? This week Chris and Gina take a look at this analogy and talk about the importance of having some high-risk products that lead to transformational change and how to build your case around these products.

Links: 

This Might Get Me Fired - Greg Larkin

Zoning in on the win: Navigating real transformation with Geoffrey Moore

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