Sustainability and shelter, with a good dose of innovation. These are the words that come to mind when Catherine thinks about HIROC and the past year. It is her hope that for Subscribers, when things feel in flux, HIROC is viewed as that calm place in the storm.

Catherine and Philip tease HIROC's new strategic plan "The Art of Safety", which is launching in January 2026. Spoiler alert: topics like cyber, perinatal, education, and accessible data are featured heavily in the new plan.

We talk about Catherine's roots and the lessons she carries with her from her father, especially around there being no limitations to what his kids could do. For Catherine, it's about asking, "What's stopping you?" when things get tough.

In the spirit of the holidays, it's a true family episode as Catherine's son Thomas also stops in at the studio for a chat. We learn a lot about Catherine from talking with him – including some of what makes her a classic Newfoundlander.

Thomas uses the word "perseverance" to describe his mom. From all of us at HIROC, we concur.

So, we'll leave this as our challenge to all of you as we head into 2026… what's stopping you?

Quotables:

"I think when things are really so volatile, [when] they're so hectic, that you look for a calm place in the storm. And I would hope that while we [HIROC] are always changing in order to meet Subscribers' needs, that we're also viewed as that place in the storm." – CG

"I am always surprised by just the unequivocal devotion that we have here [at HIROC] to Subscribers." – CG

"This past year in our annual Subscriber Engagement Survey, we asked Subscribers to rank HIROC's Value Drivers. And the top five chosen by them, by our Subscribers, were expertise, responsiveness, risk reduction, price, and quality." – PD

"These values and these drivers for Subscribers are the cornerstone of where we start from as we develop strategic plans, as we do operational planning for the organization." – CG

"I have conversations every year with a whole cross-section of leaders across the country and they are driven entirely by: what's your context now that we should know, and what can we be doing more of, better in." – CG

Mentioned in this Episode:

- Catherine Gaulton

- HIROC's Risk Management Residency Program

- HIROC

Access More Interviews with Healthcare Leaders at HIROC.com/podcast

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