In this episode of Causonomics, host Jo Causon and Clem Garvey, COO of the Paragon Group, discuss how a global business services provider combines brand services and outsourced customer communications to drive secure, scalable, and personalised customer experiences.

They explore Paragon’s role across financial services, FMCG and public sector clients, and how data, security and long-term customer relationships underpin service excellence.

The conversation also covers the fast-evolving role of AI, the balance between human empathy and technology, and lessons from different cultures on putting the customer at the heart of business. Clem highlights the need to productise service offerings, anticipate customer needs, and maintain ethics and trust as core competitive advantages.

Music copyright:  Kevin MacLeod

In this episode, Jo Causon interviews Greg Reed, Group CEO of Places for People, about putting customers and communities at the heart of an organisation.

They discuss purpose-driven leadership, long-term thinking, empowering staff to do the right thing, and how data and AI can predict issues and improve social housing outcomes.

In this episode of Causonomics, Jo interviews Paul Philpott, President and CEO of Kia UK, about his 37-year automotive career and the transformation of Kia from a 1% market share to the UK’s fourth biggest car brand. They discuss Kia’s dealer-focused strategy, the industry-leading seven-year warranty, and the importance of locality and trust in retail.

The conversation also covers how Kia is navigating geopolitical shocks and supply-chain challenges, the transition to electric vehicles and charging infrastructure, the role of AI and robotics in manufacturing, competition from Chinese brands, and leadership lessons centred on respect for customers, colleagues and partners.

In this episode, Jo Causon interviews Tracy Blackwell CBE, co‑founder and former CEO of Pension Insurance Corporation (PIC). They discuss PIC’s mission to secure pensions, the importance of long‑term thinking and purpose‑driven leadership, and how pension capital can fund UK housing and infrastructure to deliver social value and returns.

Tracy also shares views on AI, regulation, consumer duty and practical advice for leaders - including the simple but powerful step of meeting customers to improve service and drive sustainable growth.

In this episode of Causonomics, Jo Causon speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year career in the automotive industry and her leadership in advancing the circular economy within the company’s 2030 strategic plan.

The discussion also explores challenges and opportunities in the automotive sector - including sustainability, evolving customer choices, EV infrastructure and tariff volatility.

Music copyright:  Kevin MacLeod

For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr,  CEO of DPDgroup UK. Elaine discussed her journey from sales executive to CEO, the importance of customer-centric leadership, and the significant changes in the delivery industry post-pandemic.

Elaine shares insights on sustainability initiatives, the role of AI and technology in operations, and the importance of diversity and inclusion in the workplace. The conversation also touches on community engagement, leadership dynamics, and the need for government support in fostering business growth.

Music copyright:  Kevin MacLeod

On this week's episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus' journey from disruptive start up to market leader in the UK energy sector, and how a focus on customer excellence has accelerated its phenomenal growth.  

Music copyright:  Kevin MacLeod

This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes. 

Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these expectations and differentiate themselves in an increasingly competitive world. 

Music copyright:  Kevin MacLeod

This week, Jo Causon sits down with a very interesting guest - TV star, magician, and corporate speaker Ben Hanlin joins Causonomics to discuss his own career and how its evolved, as well as the surprising links between stage performance and customer excellence. 

Music copyright:  Kevin MacLeod