Causonomics

In this episode, Joe Gordon discusses 20 years of experience across telecoms, utilities and financial services, explaining how organisations can combine AI and technology with human empathy to deliver better customer outcomes. He explores responsible AI deployment, protecting vulnerable customers, reducing process-driven failure demand, and proving the commercial return on excellent service.

Joe also reflects on industry lessons, changing consumer expectations, and the skills leaders will need to deploy technology intentionally while keeping humans where they add most value.

Jo speaks with Dr Peter Carter OBE about prioritising staff wellbeing, smarter financial management, and upstream prevention to strengthen the NHS. They cover reforms including better social care, faster diagnostics, workplace collaboration, and public health measures to reduce lifestyle‑related illness.

Drawing on Peter's clinical leadership and international experience, the conversation highlights practical steps for leaders, businesses and government to make healthcare more effective and sustainable.

In this episode of Causonomics, host Jo Causon and Clem Garvey, COO of the Paragon Group, discuss how a global business services provider combines brand services and outsourced customer communications to drive secure, scalable, and personalised customer experiences.

They explore Paragon’s role across financial services, FMCG and public sector clients, and how data, security and long-term customer relationships underpin service excellence.

The conversation also covers the fast-evolving role of AI, the balance between human empathy and technology, and lessons from different cultures on putting the customer at the heart of business. Clem highlights the need to productise service offerings, anticipate customer needs, and maintain ethics and trust as core competitive advantages.

Music copyright:  Kevin MacLeod

In this episode, Jo Causon interviews Greg Reed, Group CEO of Places for People, about putting customers and communities at the heart of an organisation.

They discuss purpose-driven leadership, long-term thinking, empowering staff to do the right thing, and how data and AI can predict issues and improve social housing outcomes.

In this episode of Causonomics, Jo interviews Paul Philpott, President and CEO of Kia UK, about his 37-year automotive career and the transformation of Kia from a 1% market share to the UK’s fourth biggest car brand. They discuss Kia’s dealer-focused strategy, the industry-leading seven-year warranty, and the importance of locality and trust in retail.

The conversation also covers how Kia is navigating geopolitical shocks and supply-chain challenges, the transition to electric vehicles and charging infrastructure, the role of AI and robotics in manufacturing, competition from Chinese brands, and leadership lessons centred on respect for customers, colleagues and partners.

In this episode, Jo Causon interviews Tracy Blackwell CBE, co‑founder and former CEO of Pension Insurance Corporation (PIC). They discuss PIC’s mission to secure pensions, the importance of long‑term thinking and purpose‑driven leadership, and how pension capital can fund UK housing and infrastructure to deliver social value and returns.

Tracy also shares views on AI, regulation, consumer duty and practical advice for leaders - including the simple but powerful step of meeting customers to improve service and drive sustainable growth.

In this episode of Courseonomics Joe speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year automotive career and the company’s push on circular economy, remanufacturing and sustainability.

They discuss supply-chain resilience, the impact of tariffs, electric and hybrid choices for consumers, AI in diagnostics and customer service, and leadership lessons for driving long-term change.

In this episode of Causonomics, Jo Causon speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year career in the automotive industry and her leadership in advancing the circular economy within the company’s 2030 strategic plan.

The discussion also explores challenges and opportunities in the automotive sector - including sustainability, evolving customer choices, EV infrastructure and tariff volatility.

Music copyright:  Kevin MacLeod