Causonomics

For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr,  CEO of DPDgroup UK. Elaine discussed her journey from sales executive to CEO, the importance of customer-centric leadership, and the significant changes in the delivery industry post-pandemic.

Elaine shares insights on sustainability initiatives, the role of AI and technology in operations, and the importance of diversity and inclusion in the workplace. The conversation also touches on community engagement, leadership dynamics, and the need for government support in fostering business growth.

Music copyright:  Kevin MacLeod

On this week's episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus' journey from disruptive start up to market leader in the UK energy sector, and how a focus on customer excellence has accelerated its phenomenal growth.  

Music copyright:  Kevin MacLeod

This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes. 

Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these expectations and differentiate themselves in an increasingly competitive world. 

Music copyright:  Kevin MacLeod

This week, Jo Causon sits down with a very interesting guest - TV star, magician, and corporate speaker Ben Hanlin joins Causonomics to discuss his own career and how its evolved, as well as the surprising links between stage performance and customer excellence. 

Music copyright:  Kevin MacLeod

This week, Jo Causon catches up with former CEO of Adnams Brewery and current Chair of Norse Group, Andy Wood OBE, to chat about what makes great, differentiating, sustainable service. 

Music copyright:  Kevin MacLeod

This week, we move back into the financial world, as Jo sits down with Jane Sydenham, Investment Director, Rathbones. They discuss the intersection between the world of investment and the world of service, and what businesses can focus on to weather economic uncertainty. 

Music copyright:  Kevin MacLeod

Causonomics returns once more, with Jo Causon sitting down with inspirational entrepreneur and investor Joanna Jenson, creator of the Child's Farm skincare range.

Joanna and Jo discuss what it takes to be an entrepreneur and the challenges to be overcome, as well as why great service should be the cornerstone of any good brand. 

Music copyright:  Kevin MacLeod

This week, Jo is joined by improv comedian and accomplished business coach Neil Mullarkey, where they discuss the intersection between improvisation, thinking on your feet, and providing a more human and real service experience for your customers. 

Music copyright:  Kevin MacLeod

Angela MacDonald CBE, Deputy Chief Executive and Second Permanent Secretary with HMRC, joins Jo Causon this week to discuss her role, her approach to leadership, and how to keep up with a rapidly evolving customer landscape.

Music copyright:  Kevin MacLeod

Jo catches up this week with decorated financial services leader Dame Alison Rose, where they chat about the importance of centring the customer and what business leaders can do to ensure a focus on customer outcomes. 

Music copyright:  Kevin MacLeod