Causonomics

Season 2 of Causonomics is back with a bang, as Jo sits down with the head of one of Britain's most beloved luxury retail brands. Tom Athron, CEO, Fortnum & Mason discusses how great customer service remains a key differentiator in a fast-changing customer landscape. 

Music copyright:  Kevin MacLeod

This week Jo Causon sits down with a legend in the business world, Sir John Timpson, to discuss how his unique management style has empowered generations of employees to provide differentiating levels of service for the business.

Music copyright:  Kevin MacLeod

Jo Causon catches up with Dame Irene Hays, head of Hays Travel, where they talk about Dame Irene's fascinating career, and how great customer service has been a huge differentiator for Hays Travel. 

Music copyright:  Kevin MacLeod

In this week’s episode, Jo Causon sits down with Chief Economist and Head of Research at Panmure Liberum, Simon French, to discuss how a focus on customer service can lead to long term economic growth for the UK.

Music copyright:  Kevin MacLeod

This week, ahead of the busiest quarter for retail, Jo Causon catches up with Sainsbury's CEO Simon Roberts to chat about the importance of customer loyalty and retention in an increasingly competitive landscape. 

Music copyright:  Kevin MacLeod

Join The Institute of Customer Service CEO Jo Causon as she chats with the Financial Times' consumer editor Claer Barrett, who discusses the impact of poor service from both a consumer and a business lens. 

Music copyright:  Kevin MacLeod

Join The Institute of Customer Service CEO Jo Causon as she chats with first direct CEO Chris Pitt about what it takes to be a customer-focused business leader. 

Music copyright:  Kevin MacLeod