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Cavell Cloud Conversations
By CavellTechnology
Cavell Cloud Conversations episodes
- Solving Operator Challenges with PingCo
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Patrick is joined by the team from PingCo to preview their participation at Cavell Enable which takes place in London on 3rd of December. The podcast explores key challenges that operators are facing when they join programs, such as Operator Connect. Patrick and the PingCo team discuss how operators can maximise commercials, leverage true customer journey automation, and explore customer data to make the most of the opportunity markets like Operator Connect present.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
19 min - Dstny comes to America
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Join Cavell's Finbarr Begley and Lee Hamilton from Dstny as they talk about what is new at the company. They discuss the recent Cavell North America Summit, Dstny's increased focus on the American market, and what operating in Europe has taught them that will prepare them for their US expansion.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
18 min - Has Artificial Intelligence created the Next Gen PBX?
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In this episode, Patrick is joined by Steve Forcum from SIPPIO. Patrick and Steve explore the evolution of PBX systems. With collaboration centric telephony and generative AI PBX systems can now do so much more than their legacy counterparts. Steve takes Patrick through some of the PBX's evolution and provides some examples of how next gen PBX solutions using AI can generate massive ROI for end customers and how this opportunity can be leveraged by channel partners.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
22 min - Will automation cost jobs in the contact centre?
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Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed.
Explore more of our contact centre insights here: https://www.cavell.com/knowledge/customer-experience-reports/🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
23 min - Expanding through M&A: A discussion with CloudClevr
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In this week's podcast our Executive Director, Matt Townend, sat down with CloudClevr 's Group CEO, Steve Harris, to discuss his approach to company expansion through M&A.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
15 min - Cavell chats Channel with Nuvias UC
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Join Finbarr on our latest episode as he sits down with Joel Chimoindes, CEO of Nuvias UC to talk about the changing nature of the UC channel. The discussion covers a lot of topics including AI, growing complexity of UC solutions, and the need to adjust to rapid rates of change.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
28 min - Consumer Expectations Don't Match Industry Capabilities
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Join Finbarr and Patrick as they talk through Cavell's latest Consumer Research (Available for free now), where we look at what consumer's think of the current state of CX, and discuss how that matches the current capabilities of the CX industry.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
22 min - Investment Opportunities in CX - What to Expect at Cavell Invest 2024
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In our latest episode, Finbarr is joined by Cavell's Director, Matt Townend, to discuss investment opportunities and current trends in the run up to Cavell Invest 2024.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
21 min - What you Missed at Enterprise Connect 2024 - Cavell's Summary
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Join Cavell's analyst team as they dissect the latest news and trends from the annual Enterprise Connect event in Florida, this event features all of the largest companies in the CX and Communications space. It really sets the agenda for the year, so let us tell you what that agenda is going to be!
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
16 min - Preparing for Cavell Summit Europe 2024
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Join Finbarr and Patrick as they begin their preparations for the Cavell Summit Europe 2024. Come and hear the main talking points that will be discussed at the event and what topics will be leading the communications industry in 2024.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
17 min
About Cavell Cloud Conversations
From the publisher's feed
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications…
providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.