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In this episode, join Finbarr and Patrick as they talk about AI in Contact Center and whether service providers should stay in their lanes, and other highlights from the recent Cavell Summit NA

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Join hosts  Finbarr Goode Begley - Senior Research Analyst, and Patrick Watson - Head of Research as they discuss the delights of the upcoming Cavell Summit North America.

Get a chance to learn about the latest trends and hot topics in the industry. Discover why attending this event in New York with Cavell is a must for you! Learn more here: https://www.cavell.com/events/ccs-us/

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Join Cavell Analysts  Patrick Watson - Head of Research and Finbarr Goode Begley - Senior Research Analyst as they discuss the implications of AI in communications, including the role of virtual agents in the future of contact centres.

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The last few weeks have seen exciting announcements in the Cloud Comms space, a large Zoom event with lots of news and new CEO at RingCentral. Join regular hosts  Finbarr Goode Begley - Senior Research Analyst, and Patrick Watson - Head of Research as they sit down for a chat with Dominic Black, Director of Research Services at Cavell to discuss this news.

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Are you interested in the M&A telecom industry? The latest podcast episode gives us a sneak peek into what we can expect from the upcoming Cavell Invest Summit.

Our host, Finbarr Goode Begley - Senior Research Analyst is joined by Matthew Townend - Executive Director at Cavell Group highlighting the speakers, panel discussions, and networking opportunities that will be featuring on the afternoon of June 28th.

They emphasise the importance of attending industry events like the Cavell Invest Summit for building relationships and staying up-to-date on the latest trends and technologies in the telecom industry. 

Tune in to the full episode to learn more about what's in store for the event and how it can benefit your business. Don't forget to subscribe to the podcast for more insights and updates on the telecom industry.

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Looking to bridge the communication gap between generations in the workplace?

In our latest episode Finbarr Goode Begley - Senior Research Analyst is joined by Caitlin Quinn, Cavell's Junior (Gen-Z) Consultant. Discover the findings of their research on intergenerational communication, including the burning question of whether or not Gen-Z enjoys video calls.
 
If you're struggling to connect with younger employees, this episode offers insights and solutions to bridge the communication gap. Understand how to improve communication and foster a more collaborative and productive work environment. Listen in and join the conversation today.

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In this latest Cavell Cloud Conversations Podcast join Finbarr Goode Begley - Senior Research Analyst  and  Patrick Watson - Head of Research as they discuss Patrick's excursion to the huge Enterprise Connect show in America and all the talk of AI that happened at that event. As usual the conversation broadens out quickly from what happens at the show into the implications of those topics to the whole industry and our lives.

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In our latest podcast episode Cavell's Head of Research, Patrick Watson is joined by Jeff Coleman (Director, PingCo) and Erhan Boduk (Global Partner Executive, PingCo) where they explore the challenges that service providers face when joining Operator Connect Accelerator program. 

Questions explored: 

• What are some of the key/most common challenges you help service providers joining the Operator Connect program overcome? 
• What do we mean by automation, can you provide some examples?
• What solution areas can you automate, is this just restricted to the Teams Phone element?
• How easy is it to automate these processes internally?

Tune in to gain valuable insights into the challenges and opportunities of automation in the service provider industry

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In this episode of our podcast, our Cavell Group team Patrick Watson - Head of Research and Finbarr Goode Begley - Senior Research Analyst take a look at some predictions for 2023 and how they will affect the world of digital communication and networking.

Listen today as they dive into whether people will begin using the upcoming digital avatars in Microsoft Teams and how the current economic climate will potentially impact cloud communications and networking. 

Tune in to hear all about Cavell's predictions for 2023 and stay tuned for more updates as the year goes on!

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In this week's podcast, Cavell Senior Research Analyst, Patrick Watson chats with Microsoft's 1 of 6 operator connect accelerator partner and Teams telephony expert Dawn-Marie Elder, COO & GM (SIPPIO) about their latest Accelerator Program launch.

Topics:

• Introduction to Sippio and  their latest Accelerator program
• How important do you think having a Microsoft Teams telephony strategy is for service providers & telcos?
• What do you think are the key considerations for service providers considering their options?

Thank you to SIPPIO for being Gold Sponsors of our upcoming #CavellEnable22

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