Cavell Cloud Conversations

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Builders of large scale distributed telecoms networks for SPs and Resellers, 2600Hz talk through the industry trends impacting their business and their partners the most over the last 18 months. In this episode, Patrick Sullivan, COO and Co-founder of 2600Hz discusses some case studies for the use of a customisable solution with their Kazoo platform.

Thank you to 26000Hz for the support as Gold Sponsors of Cloud Comms Summit London 2022. Register today to secure your seat: https://cavellgroup.com/events/ccs-london/

Find out more about 2600Hz: https://www.2600hz.com/

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MiaRec shares their perspective on the call recording and voice analytics areas of contact centre and enterprise. Patrick Watson from Cavell and Anthony Perez, Manager - Marketing & Business Development at MiaRec chat through the boom in customer experience technology to improve customer experience and the catalysts which drove the innovation. Patrick and Anthony also discuss the benefits of voice analytics to different interest groups of the business, reasons why we’ve been seeing more investment into interactive recordings and MiaRec’s support of Microsoft Teams.

Explore MiaRec: https://www.miarec.com/ 

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Jabra shares their perspective on the last 18 months and the future as we continue in hybrid working. Patrick Watson from Cavell and Graham Williams, Strategic Alliances at Jabra chat through the last 18 months’ effect on market development, focusing on the rise in requirement for headsets as softphone solutions and working between home and office become more common. They also talk through the result of the sustained popularity of video calls and about how many services converging changes the integration and support requirements of previously simple hardware. 

Explore Jabra: https://www.jabra.com/

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In this podcast our Senior Analyst, Patrick Watson talks to one of the industry's leading software companies Park Bench Solutions about their platform odin, which facilitates innovation and development for Service Providers using the Cisco BroadWorks platform. The odin platform allows its service provider customers to customise their own products thanks to odin's APIs and integration capabilities. In this new age of communications, this software, therefore, allows service providers to differentiate themselves by offering unique user experiences and allowing them to continuously adapt and innovate according to market trends. They also discuss new features to the platform, with its open structure and the launch of a new SaaS platform, making it easier than ever to use Park Bench's software and allowing companies to fully engage with their customers.

Guest Speakers: 
Marc Tribbe - CEO & Co-Founder, Park Bench Solutions
James Lee - Managing Partner, Chief Operating Officer, Park Bench Solutions

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In this week's episode of Comms Cloud Conversations, Cavell's Senior Analyst Patrick Watson is joined with Dubber's CMO, Andy Lark. They explore the new era of cloud comms and what this means for call-recording and AI. Traditionally the voice capture market has been focused on the finance industry for compliance reasons. However, in this new UC environment companies from other verticals have become acutely aware of the value of customer data that is captured on voice, messaging and collaboration platforms; all with the help of digital processing and AI capabilities. Find out how you can improve your business strategy and customer experience and help employees improve their customer engagement skills.

Dubber: https://www.dubber.net/ 

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How can Service Providers differentiate themselves in an increasingly saturated market? Listen to Patrick Watson, Senior Analyst at Cavell Group chat to Broadsource’s CEO Haydn Faltyn about the ways the pandemic has generated a new consumer awareness of cloud communications and how Service Providers need to capitalise on this new demand. 

Thank you to Broadsource for being our Gold Sponsor at the Cloud Comms Summit.

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In a time of unprecedented change in the Cloud Comms market Service Providers are under increasing pressure to differentiate and find niches in the market for their customers. Listen to Patrick Watson, Senior Analyst at Cavell Group, chat to 2600Hz’s Demetrio Rico about how their platform has managed to channel these new requirements for their customers, particularly with the convergence of UCaas, CCaaS and CPaaS.

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Tony Martino, CEO of Tollring and Senior Research Analyst Finbarr Begley from Cavell discuss the importance of analytics with Microsoft Teams. Tollring showcases its portfolio of analytics products in Microsoft Azure and Teams. Alongside voice, the analytics features which record user tool use, how their time is spent across internal chats, meetings, external meetings and breaks are highlighted as one of the key features given enterprise demands. 

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Cavell Senior Research Analyst, Finbarr Begley chats with Magnus Falk, CIO Advisor at Zoom about video-first strategy, culture and leadership changes in companies as we move to a hybrid workplace and the importance of being able to react quickly to new needs. Thank you to Zoom for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/events/ccs-europe-2021​

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Cavell Senior Research Analyst, Finbarr Begley chats with Jeff Boslem, Regional Director - Head of SP & Partner Collaboration, Cisco EMEAR about the safe return to work, hybrid workspaces and removing friction between those collaborating from home and the office. Thank you to Cisco for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/events/ccs-europe-2021

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